You know, I don’t see the problem here. Though the language is currently problematic, it’s a valid message.
I disagree with the language being problematic, since the dictionary definition of “retard” is literally to be held back or to hold back. Persons who are mentally held back are by definition being mentally retarded. It’s a valid clinical term.
It really is a shame that “retarded” became a word of disparagement and slang for those who are stupid. A word which is widely regarded as insulting more than anything else.
The other thing that saddens me is that while we have associations for people who are clearly and significantly mentally handicapped, when it comes to simple mental health for everyone else, it’s often regarded as a sign of weakness. Any attempt to seek help for any mental issues is generally looked down upon. There’s a large number of people who not only would benefit from mental health services but need them to lead fulfilling lives. So many people struggle with disorders that aren’t as obvious and have no facilities to seek help or even a diagnosis to understand themselves; at least not without significant personal resources at their disposal, which most lack.
That whole side of humanity generally just needs a small push to get to their potential, and they are often denied a chance to get that push. Either from economic barriers, or social stigma, or other reasons. We actively harm the potential of the race, in my opinion, by allowing those people to continue to struggle with disorders they don’t understand that may be able to be solved with a fairly simple prescription, or changes in their behaviors.
Given how massive this issue is and how easily it could be solved (by providing very basic mental health services to everyone who needs them), I’m continually disappointed in humanity as a whole that this is allowed to continue. This message, no matter what Barbara might say, or want to have happen with this message, it is one that should be repeated, perhaps with more modern terms, and such institutions as what is promoted here, should be maintained. There’s no shame in needing help; regardless if you are someone with a mental disorder, or full mental disability, those services should be made available.
As far as it becoming a word of disparagement and slang for those who are stupid - thats basically what constantly happens. A new word comes out and eventually it is used to insult people and then another new word starts being used.
“Autism” seems to be the new accepted term to bastardize into a pejorative, but we haven’t reached the point where the scientific community has to abandon it yet.
Though the language is currently problematic, it’s a valid message.
Back in the 80s, many people lamented how the word gay had been “ruined” for them.
From that time, there was a sketch by Toronto’s comedy troupe The Kids In The Hall of a little old lady lamenting how the word f-gg#t had been ruined for her. Back in her day, a f-gg#t was a bundle of dry sticks, “on cold winter nights we’d huddle by the fireplace and we’d throw another f-gg#t in the fire”, she says with a sigh.
Then she goes on to say how she used to like fisting - calls it a needlepoint technique - until her friends told her what that word meant now.
She speculates that the word rambler might now mean something filthy, too. All those lovely old words, now tucked away, can’t use them anymore.
EDIT: I am using a certain word in historical context here, got censored, so I edited it to see if it now flies under the bots’ radar.
The way I see it is if a word causes harm to people who mean no harm themselves, then we don’t need to use that word in any contexts other than historical. Just like how the use of the words ******, and ******, and my goodness even the word ********* have fallen out of use, rightfully so.
For me, offense is in the listeners mind. Words are simply words. Taking offense to such things is a personal choice. You can choose to be offended or not.
I don’t mean to imply that the victims of bullying or racism or whatever are to blame for their own offense, certainly the words being used as insults is entirely the fault of those that use them in that manner, but it does require that the terms are taken in that same context - as an insult. One term that I feel has had this treatment and been almost turned around by society is the word “gay”. It’s fallen so far out of fashion to use “gay” as a form of insult that in general use, calling someone “gay” isn’t really all that insulting. It’s more offensive to try to use that as an insult than it is precieved as an insult to the listener. Anyone trying to offend with that word is usually seen as someone who is ignorant at best. I have been the victim of bullying in my youth and I have been called gay on several occasions. I am not gay, nor any other classification of LGBTQ+; I support equal rights for everyone including and especially the LGBTQ+ community members. I’m great described as an ally of the group.
The fact is, several previously offensive terms in this same vein, have been taken back by the communities that were one offended at the use. Sometimes the term becomes endearing more than any kind of offensive. Among the African community we see this with “the N word”. Though that’s an internal community use, and not more generalized like gay has become.
I don’t think that my opinions on whether words are or should be offensive changes anything; I have no issues avoiding these problematic words to benefit my fellow humans, and make them more comfortable in what I’m trying to say. Avoiding even the implication that I’m being offensive in my terminology. I feel that restricting my use (or rather eliminating it) of certain words to benefit others, is a small price to pay to help my fellow humans. So small in fact that it goes almost completely unnoticed; and that’s fine. I don’t need nor want recognition for anything I’m doing for the benefit of others. I feel as though it’s my duty to ensure that I am correctly understood, and that no offense is taken when no offense is intended; furthermore, I never intend offense, since there’s never a good enough reason to simply disparage people whom I don’t know, and usually good reasons not to disparage people I know. So to me, even the risk of someone taking offense at something I say is far too much of a risk for me to even say the words that they will find offensive.
“So unto others as you would have them do unto you” - one of the few things I live by. I wish to be treated with respect and dignity, so I will treat others with the respect and dignity I hope that they will give me. Though this statement is most frequently referenced by religion, specifically Christian religions, I am not religious, but the statement is nevertheless valid and something I try to adhere to.
The main factor that saddens me is that my friends and fellow humans allow their emotions to be dictated by the use of these offensive terms by ignorant and uncaring people. The most important thing to me of everything I’ve said is the underlying implication that by getting angry at the use of a word by someone who doesn’t respect you enough to avoid it, gives them control over you and your emotions. The anger is justified, and I’m not going to say, nor imply its wrong to be upset, your feelings are valid; but giving someone else control over you for using a word? It seems like you’re giving bigots and assholes far too much power. They don’t deserve it and they certainly don’t deserve your attention, or time… And they certainly don’t deserve to have any control over you at all. You deserve better than that from them, and from yourself.
But, far be it for me to tell anyone how to think or how to live. I will do my best out here, and I hope that makes a difference to those around me. I hope that others do the same and collectively, we can eliminate such offense towards individuals at the mere utterance of such words, and they’ll fall from favor as “gay” already has done.
I love all of you, no matter what you believe, who you are, or any other factor that might divide us. I wish you all the very best and all the happiness in the world.
For me, offense is in the listeners mind. Words are simply words. Taking offense to such things is a personal choice. You can choose to be offended or not.
So the N-word is not offensive? Do you use it freely?
No. Obviously, as I stated later in my post, I refrain from using words that are taken as offensive in an effort to make my fellow humans more comfortable. I personally don’t have any issue with any word. I refuse to allow someone to have that much control over my emotional state by using a word.
I don’t understand why anyone would want to give someone else control over their person simply because they’re an ignorant bigot who has no issue using such a word in an offensive way.
I do my best to give all of my fellow people (friends, co-workers and even strangers) respect. At least enough respect not to stoop to simple character attacks using historically demeaning language. If I have a problem with someone, that shouldn’t imply that they are somehow less than me, they are simply the center point of the issue I’m having, and I shouldn’t resort to trying to insult them based on something as trivial as their race, culture, religion, creed, or anything else that’s so generalized.
It reminds me of the xkcd comic about double standards: in the first pane it shows two people, presumably men, both standing at a blackboard or similar doing math, and the first is saying to the second “wow, you suck at math”. In the second pane, it’s presumably a man and a woman in the exact same scenario, but in this case, the man is saying to the woman “wow, women suck at math”.
The difference is clear: in the first scenario, they’re addressing the individual, in the second, they’re referring to an entire group based on a single characteristic of that individual. That kind of broad generalization of an individual based on a single factor, whether it is race, gender, religion, etc… Is the core of the issue for me. If I have an issue with someone, or even multiple someone’s of a particular race, gender, class, etc… I make active efforts to not make judgements of all people of that particular race/gender/whatever, based on this small sample.
I’ve had friends of various races, gender identities, religions, etc, who are very rational, intelligent, good natured, etc. I’ve also known people of pretty much every class, gender, race, religion, etc, who are utterly infuriating or annoying to no end for various reasons. For me, it’s not a reflection on that race/gender/whatever, but rather a reflection on that individual. While they may be a particular gender, race, religion, etc… They do not represent every person who is in that race/religion/gender/etc. I’ve noticed there are trends in behavior among people of similar cultures… Where a culture is usually consisting of people with similar race, National origin, religion, etc, but those trends do not and cannot inform my judgement of a person. Many races, religions, etc, belong to multiple cultures, and there are many examples of people from every culture that do not have the same ideologies, religion, or even personality traits, of their root culture, so again, this does not and cannot inform my thoughts about any one individual.
While similarities exist between people of similar or the same culture, each individual is, and must be, treated as an individual because every other system of determining the treatment of an individual, either socially or personally, is incomplete at best, and wildly inaccurate at worst.
Bringing it back to the point. I have no personal issue with any word that may or may not be considered offensive, either to me or others. Taking offense is an entirely personal matter wholly existing in the mind of the listener. As a matter of respect for my fellow person, I refrain from uttering such words that may cause unintentional offense to people as a matter of respect for those people. Furthermore, I respect all individuals I interact with at least enough to not desire to cause offense, especially regarding traits they cannot otherwise change, such as national heritage, race, gender, etc.
I would not personally have any issues using words that are currently considered offensive, if the groups that could be offended by those words were to stand up and say that the word will not be taken offensively.
The N-word specifically, appears to have it’s etymology rooted in Spanish, where the word for the color black is literally “Negro”. I feel that the word is a bastardized anglo mishearing of Negro, by slave owners, back when that was a thing; and as such, it has become inexorably tied to the concept of owning people, meanwhile the dictionary defines the N-word as literally a dark-skinned person (and correctly notes that it is a contemptuous term for such a person).
Words change meaning over time, as I’m sure the N-word first appeared in the dictionary as a dark skinned slave or something equally dehumanizing. The term has already evolved to simply be a dark-skinned person (contemptuous), and may evolve further to any number of potential future definitions.
If such a time arises that the word is no longer seen as offensive to the dark-skinned community, regardless of the speaker, then I would have no problem using the term in whatever context is appropriate for the new definition. If that context is that it should never be used, as it is now, then I will never use it. Full stop.
I have to much respect for people of all races, to use terms which would demean any race.
I still don’t have a problem with it personally. I am also not a dark-skinned person. I maintain that my fellow humans should not allow the utterance of such a word to have any sway on their emotions. Don’t give someone else control over you because they don’t respect you enough that they’ll use such offensive words. Don’t give them that control. They’re worthless humans.
I would not personally have any issues using words that are currently considered offensive, if the groups that could be offended by those words were to stand up and say that the word will not be taken offensively.
Sorry… you want the intellectually disabled to explain why something you say upsets them?
You do understand the concept of intellectual disability, right?
Of course I do. These statements are more broadly applicable. Specifically in the context of that reply, I was being asked about the “N-word”.
Additionally, it’s rather judgemental of you to assume that the intellectually disabled are incapable of enough comprehension that they can understand when something has offended them.
People who fit the description of intellectual disability are wildly varied in what constitutes their disability. Sure, some of them are nonverbal, some may be in a borderline vegetative state. Those are extremes and shouldn’t imply that all people with intellectual disabilities are incapable of understanding or verbalizing their feelings.
Bluntly, if someone is so intellectually disabled that they are unable to express, in some way, shape, or form, that a statement has either offended them, or that a statement does not offend them, then I would argue that the probability that they understand the potentially offensive statement well enough to have an opinion on it, is extremely remote. Thus, their opinion, which cannot be ascertained either way, is not relevant to the discussion.
What’s amazing to me is that you seem to be trying so very hard to find flaws in my argument and get me upset or something, and yet, even as I’m writing this, and recognizing that your statements are most likely just an attempt to troll me… I am stoic and entirely calm.
Think what you will of me. I could not possibly care any less than I already do. This entire discussion has been cathartic. I rarely get to voice my opinions on such things, since those that know me already know what my opinions are on this topic; most of the general population won’t sit and listen to a reasonable argument or have a productive discussion on such “hot button” topics.
So I want to say thank you for the discussion. I truly appreciate the opportunity to re-examine the issue. So far, I have heard no compelling argument to change my outlook or opinion on this issue, and I sincerely hope that at some point someone will read this and realize that they’re giving someone power over them with words, and change how they see such offensive language. If even one person has that moment of realization, then all the effort and time I’ve spent talking about this, has been time well spent.
I hope you, and everyone who reads this, now or in the future, have a very pleasant day.
Additionally, it’s rather judgemental of you to assume that the intellectually disabled are incapable of enough comprehension that they can understand when something has offended them.
I’m not assuming that at all. You’re assuming the ones who are capable enough haven’t stood up and said to stop using that word.
The statements in context are referring to a potential future time when they say that it’s not offensive. I made no statements about what has, or has not been said currently by those groups. I only acknowledged that currently the word is considered offensive.
I recognized in my original reply that the wording of the picture in the OP is problematic. Though it carries a decent enough message, the wording would be considered offensive by today’s standards.
I agree 100%, if I may add: Society has also little place for “stupid” people. I mean people with a smaller IQ but who are not special needs. I have a friends who really, with all the best of support, is just not smart. Who has barely managed to finish school and couldn’t understand stuff in their vocational training (I live in Germany, that’s the typical route to go). She is working in a cafeteria now, serving food. She has this job for years and years now, she’s well adapted there. It’s not a special needs job, it is just the kind of job you get if you don’t have a (vocational) degree to show for.
And there is no actual problem with that. She has friends and a husband and a fulfilling life. She’s happy. She does her job well. You can argue that school has failed her but the truth is no matter what you do, she’d never become a lawyer or an accountant. That’s just not in the cards for her. And that’s ok. But what’s not is that she is struggling with money. Because this is where society fails her. Assuming that you can always do better, have a “higher” job, if you just try hard enough. Like, no. We all have limitations. I couldn’t be a doctor because I faint when someone tells me about injuries. That’s ok, too. She won’t have a career or manage the canteen, she’s content, she doesn’t want that either, but she will probably have to work until she dies because her retirement won’t be enough. This isn’t fair.
I’ve seen this with tutoring school children too. Some kids just won’t make it to university and some won’t even finish school. Or they will but that’s just it then. And the sad part is not that they won’t have an amazing education but that despite holding down a job they will just never be able to make it to a point in which they will not struggle financially.
I agree, there will always be differences in intellectual capacity. It’s not a problem as people are needed of every capacity for every type of job to do the work. There’s nothing wrong with someone being of low IQ and taking a job they’re capable of fully grasping. Often, I find that people in positions that suit them often do better at those jobs than people ill suited to their position.
For me it’s really not about how smart you are or what you’re intellectually capable of, it’s about how well you do at the job you have. Knowing the nuances of that position and how to handle situations in the context of the job, which makes you a valuable member of society.
It is shameful that people of low IQ are used as an offending stereotype for society as a whole. Low IQ doesn’t mean anything in the grand scheme of things; especially when taken in context with someone’s utility to society. Some of the most important and helpful people are those with limited intellectual capacity, or holding jobs well suited to people with limited IQ. As an extreme example, say someone who is low IQ works on a farm growing food. That farmer does a good job because they’re all suited to the kind of work they do. This allows more intellectually capable people pursue advancements that can benefit everyone including the farmer. Whether designing vehicles or electronics/computers, or even keeping complex systems running… Everyone is important. People of all IQs and walks of life and everything.
I would argue that people of low IQ are the bedrock of modern society. The people who handle the day to day service needs of the general population. They provide, and maintain the framework in which we all live. Without them, or someone to do those jobs, I believe that society would collapse.
Of course, I continue to believe that everyone of all walks of life should continue to make efforts to improve upon themselves; gain more knowledge and “move up in the world” as they are capable… But no matter what, we still need people who will grow, cook and serve food. We still need people to stock shelves and drive trucks. We still need people to do so much of the work that makes our lives possible at all. Not everyone can be an Einstein. While the notable inventors and thinkers get their names in history books, that progress is built on the backs of hundreds or thousands of “menial labor” workers that helped get us to the point where people of high IQ can spend their lives working on these problems and finding solutions the rest of us couldn’t possibly have thought of.
We’re all a part of the society in which we live, if we’re doing our best to contribute to that society and provide meaningful progress to future generations, then everyone is important. Not just those with fame and notoriety in the history books.
It really is a shame that “retarded” became a word of disparagement and slang for those who are stupid. A word which is widely regarded as insulting more than anything else.
“Moron” was literally something doctors used to describe certain patients once too. Any clinical term used to describe someone of low intelligence (putting aside the difficulties in making that determination in any universal sense) will inevitably be used as a pejorative/insult. It can’t be stopped.
Yep. In the 90s when I grew up, the politically correct term was “mentally challenged”, which eventually started being used as an insult. The current term is “special needs” and already I’ve seen it used as an insult.
The word, Autistic, is just beginning this journey. I’ve seen people use that as an insult, and I wouldn’t be surprised if it is considered antiquated and insulting by the time I am old.
If you use some sandpaper you can get them to align nicely. Star woth higher grits and work down, first do some vertical passes, then horizontal. Thank me later
I used to chuckle when the alphabetical order bot on reddit would reply to someone’s extremely dark comment with “Would you look at that? All the words in your comment are in alphabetical order!”
I guess 1. it might only cover a fraction of comments so if you do it unintentionally and it doesn’t work you don’t notice so that’s a big bias 2. I didn’t try very often so it isn’t statistically significant 3. when I tried it often was in direct or indirect response to the bot so there might be a filter on the bot’s side.
And I sound like I tried more than once, I’m not even sure but surely at least once and at the very most thrice
Sure, she may have infantalized him to an embarrassing degree, but at least she posted it online so the entire world can see how unhealthy their marriage is and how transactional their sex live is.
I think there’s something like 43/500ths of a Bigole Hertz to a regular Hertz; but that’s if you’re using English Bigoles. I think it’s 43.9/500ths for a US Bigole.
All metric unit prefixes are possible. Like femtohertz, picohertz, centihertz, decihertz, decahertz, hectohertz, petahertz, zettahertz. Not sure if they are used often.
Well Hz is a frequency per second. It doesn’t make much sense to use them for low frequency things but it’s still possible. Just most things that happen less than once per second are usually described in units like seconds, hours and more.
No one uses millihertz and neither meterhertz. If you want to do it correctly the first one would be acceptable for milli as scale. The second one would need to be written as m • Hz.
By convention, compound SI units (e.g. N•m) are separated by a space or multiplication dot and are not just smashed together. The lack of such a separator in the above example implies the “milli” prefix.
It does amaze me how many people I’ve met who have a vicious hatred towards speed cameras. Especially interesting e: in a country where people have so much respect for the police.
We don’t like the idea a private company is enforcing laws not for safety but for profit. Especially when things like shortening of yellow light time and cameras that don’t properly report speed. It’s horseshit.
In the USA, many or most speed cameras are owned and operated not by the local police or city, but by a private company that keeps some percent of the fines they give out.
They are contracted by the city, country, or other authority. They are not randomly placed or operated without permission.
Yeah. Even in the US many municipalities outsource almost the entire ticketing process to the company selling the cameras, and the company collects a (usually outsized) percentage of the fees. So the company has the incentive to use whatever shady tactics to increase ticketing infraction events. This could be by changing the camera angle slightly to falsely get plates from yellow throughers or sometimes they change light timing itself to increase ticketing events…
I would just assumed because they are using the same Swedish company (Sensys Gatso) that does profit sharing agreements with municipalities in the US, that the agreement is the same.
I can’t seem to find the finnish contract award details, so I can’t confirm that they are. I am thinking now, that their might be a chance that they aren’t, given how extreme finnish traffic violation costs can be (% of salary).
It seems like a fairly risky assumption to make just from you having it work like that in the US.
As a side note, that % thing (day fines) don’t cover all speeding tickets, since they’re considered so minor. It’s the bigger offenses (of speed limits and in general) that are covered. So it actually covers other stuff too, not just speeding.
Here’s a pic showing the amounts. It has the speed limit, how much over the limit you were and how much you end up paying as a fine. Bottom one is “regardless of the limit” and “over 20 km/h”, so whenever you go over by over 20 km/h, you pay “day fines”.
So what’s the point? How does this not make it more equitable to adjust it by income from there? That’s still extremely more equitable than our wildly unjust system that’s only designed to punish the poor.
Edit: Also, that’s totally wrong. If I convert euros to USD, then that’s ~$135, which is way less than an average speeding ticket in the US. Last one I had was more than $200, and that was in 2010. You’re wrong.
I’m in the lower income bracket, and I haven’t had one that low since the 90s. That figure must be skewed by places like Nowhereville where the police are so corrupt that they issue $10 tickets to family members or something, because $150 is not a realistic figure for most people. I bet if we looked into that, we’d find some really creative methodology.
It’s only % of salary (day fines) for more severe offenses, in this case for really speeding. Normal speeding tickets are just a set sum.
Here’s a pic showing the amounts. It has the speed limit, how much over the limit you were and how much you end up paying as a fine. Bottom one is “regardless of the limit” and “over 20 km/h”, so whenever you go over by over 20 km/h, you pay “day fines”.
The real problem is that people want to argue technicalities that deflect from the main point. For people who aren’t paying attention, they might come across this and think, “Oh, well I guess the US system isn’t so unjust after all.”
The Finnish system is probably inequitable, too! But it’s objectively not as inequitable as the US system, at least not where traffic fines are concerned. There’s nuance.
It’s not the local government putting them up, it’s a private company who is in charge and keeps at least half the revenue. Plus when their location is known and they get less effective the same company will try other things like altering yellow light time length to keep profits up.
Do you have a link explaining this? I searched for “poliisi valvontakamera” and “poliisi nopeuskamera asennus” and didn’t find stuff about who puts them up and whatnot or about the income sharing. I have read articles about how they’re a nice source of income for the state but no mention of the companies involved.
Us Nords are socialist enough to keep a tight leash on capitalism. Less and less of course, but capitalism doesn’t define us, the way it defines basically the rest of the world.
Capitalism wreaks a different amount of havoc on societies depending on any number of variables, mostly those which have to do with controlling capitalism.
I actually want to get into IT. I like tech, don’t mind dumb situations, and enjoy helping people, and doubly so if it’s sarcastically helping people. Fucking shame every company wants like fourteen degrees and your first born for a level 1.
I have had an IT role and been a controls engineer for many years now. There is a fair amount of overlap in duties and you only need one degree for that. Basically, a lot of it is IT for machinery. I have a hell desk support team who keeps most of the basics at bay and every time they all get sick at once I remember why I love them.
I like how you skipped the preludes and just call them the hell desk. I am 100% sure that isn’t a typo and I’m never going to check to see if you edit it just in case.
Certifications certifications certifications. Get your A+ or net+, apply for shitty remote help desk jobs like support.com. They will suck and you’ll get back to back calls, but keep your ears to the ground and a few months experience should be all you need to hop to something else. A lot of places are desperate for competent techs. Degrees don’t prove anything, I’m fact it seems like kids are graduating with these technical degrees and zero actual practical knowledge.
Source: My decade long IT career off just an associates degree.
I can confirm this. I was able to get a decent job right out of highschool with my certs I got at a technical college. Really as long as you can prove that you’re a fast learner, passionate about tech, and have the skillet to back it up it’s not hard to find a job. In my experience at least, which to be fair is only 6 years
Absolutely correct. Every single place outside of giants like Google take equivalent work experience instead of a degree. I dont even have an AA but I have 16 years experience and 11 certifications and make low 6 figures.
So I’m going to go against the grain here and say to get some college under your belt. A 2 year degree and a cert or two (which can even be part of your degree program, or sometimes will allow you to skip some classes saving you time and money) will easily get you into a helpdesk job, and from there you can go into whatever specialization ends up tickling your fancy.
I’ll also say, helping someone with their nth password reset doesn’t have to suck. Sometimes there’s a root cause that you can help with which makes you far more helpful than the tech who just helps them reset it 10 more times. One of my proudest achievements in a previous role was successfully teaching all of our users who’d email us a scan of a printout of a screenshot of an error message how to send us the screenshot directly, and we went from 1 ticket like that per week to none for my final 6 months. All it takes is some compassion and meeting the users where they are without judgment for the common goal of getting both of our jobs done a little easier.
Unfortunately I’m already dealing with student loans and two degrees under my belt. So certifications and a shotgun approach to applications might be my least stressful path. I’ve always been tech support for friends and family, have built several computers, and good lord the micro Chernobyl event that was a PC I left with my parents and younger sister when I went away for several months. “Oh that? It just stopped working one day.” Did you know that back on I think Win7 you can bypass some start up errors by mashing the backspace key like you’re a triple expresso’d up Sonic? Cause that was the only way it’d even let me scoot into the actual boot process once I did what I could in safe mode.
Ah so a very different point in your career than most of us seem to have thought. Probably your best bet is to get an easy cert that shows basic PC knowledge and/or start throwing applications out in all directions. If you can get 6-12 months on your resume at a slog of a callcenter or other shitty entry level support role that should be enough to kickstart you into an IT career if that’s the direction you want to go. Get onto a corporate helpdesk and use that time to figure out what you need to learn and go from there.
I like you. You have the right mindset. The main motivator for working IT support is helping people. The tech usually takes a back seat to soft skills.
On top of that, you’ll figure out that, as long as you know the fundamentals of how things work, all the details are something you can google. Figure out the fundamentals and you’ll be able to work on anything. Convincing prospective employers of this skillset is a bit more difficult.
I wish you luck and I hope I have the pleasure of working with you some day.
I’ve been dealing with hardware and software issues since my first computer years ago. Like many of us it was either do, or take the PC out back and mourn its passing. I do lack the certifications, even if the knowledge is there. It seems I have some work in front of me.
I do appreciate the words of encouragement. Barring the rare toxic frequent ticketer, most people who have issues just don’t jive with tech well and are yet forced to use it, oh and the stubborn ones. That majority who need legitimate help are the ones I like most and even more I enjoy the challenge of finding ways to explain things to them in a way that clicks. Maybe save a support ticket in the future.
The majority of people are genuinely thankful for your help. Sometimes they put off asking for help until they are very frustrated and you catch some of that heat but they calm down quickly. They also really like it if you have to sit down and work on their computer because it means they have an excuse to not work and have some coffee. There always seems to be that one person though that you dread helping because they are always pissy and sarcastic and blame you for everything.
I’m a hiring manager for a tier 1 help desk and soft skills and being able to deal with users who are bad with technology are way more important than any certification at that level. I can teach someone to do the technical stuff if they have a good attitude. If they have a shitty attitude and get frustrated on every call where the user has trouble following instructions there’s not much I can do for them. Don’t let your lack of certs/degree stop you from applying. You may end up someplace that’s desperate to get asses in seats (usually for good reason) for a bit but once you get some experience on your resume you’ll have an easier time finding someplace better.
I have zero issues helping people, I love it. What I won’t do it help people with the same issue over and over because they won’t pay attention and refuse to learn. Nothing pisses me off faster than repeating myself over and over and having to keep resetting your password and setup your VPN because you keep going into the settings and fucking with it instead of just connecting like we did when I taught you how.
Currently dealing with a guy with 2 Mac’s, a mini and pro and everyday one of them isn’t working because he keeps going to the VPN and changing shit rather than clicking “connect” from the task menu. Jesus fuck it’s annoying.
Others have said here but for a help desk job it’s definitely more based on customer service ability. I came in from an admin job with a very long time in customer service prior to that but no other actual certs other than just being the person that people go to in the office for help and was told by my hiring manager it’s much more about ability to handle clients.
Now the next steps in my career I’m more worried about because it’s all very competitive at least where I am and everyone seems much more involved and knowledgeable of technology than I am. I know I can learn but it is pretty overwhelming.
My internet is 1.5MBytes per second download… And 200kbytes upload, there was a torrent that i was able to save from dying, i remember the poor mf that downloaded that file from me for a whole week; to download 16GB since then he’s been seeding that file; the sheer tenacity that man had.
Yeah, have done that a few times. Used to have a 20MBit/5MBit cable internet, it was hell to be honest. Still I’ve managed to seed well over 500 or 600GB a month on that thing (I never turned the PC off 😂). Now I got 50/50. I used to seed about 3 or 4TB a month, but I can’t have my PC on like that any more, the electric bill was too high 😔.
Not only that, I have reconstructed dead torrents from files I’ve downloaded elsewhere (file sharing sites). If the files and filenames are the same, the hash will match, thus the client will start to seed it 😉.
That poor MF have been me a couple of times. I hate being interested in niche content sometimes… On the positive side, I have a strict no-delete policy on any public torrent with less than 5 in ratio or private torrents, so I carry forward the gesture so the previous seeder can take a break.
That’s such a weird situation because I do agree with the criticism of the age of consent being different for gay acts vs straight ones, but also 15’s a bit young there and they think it’s too high. Yikes.
Lol … Actually thinking that he paid for anything.
He probably ordered it from the nearest McDonald’s and just demanded it all because he’s president, promised them they’d get paid … then never thought of them again.
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