Others have said here but for a help desk job it’s definitely more based on customer service ability. I came in from an admin job with a very long time in customer service prior to that but no other actual certs other than just being the person that people go to in the office for help and was told by my hiring manager it’s much more about ability to handle clients.
Now the next steps in my career I’m more worried about because it’s all very competitive at least where I am and everyone seems much more involved and knowledgeable of technology than I am. I know I can learn but it is pretty overwhelming.