There have been multiple accounts created with the sole purpose of posting advertisement posts or replies containing unsolicited advertising.

Accounts which solely post advertisements, or persistently post them may be terminated.

AlexWIWA ,

Also “I’m so sick of this question” well then put the answer somewhere that’s indexed by search engines. Siloing knowledge into discord is an awful idea.

b3nsn0w ,
@b3nsn0w@pricefield.org avatar

There was a man at CERN once who was sick of questions. His name was Tim-Berners Lee.

RightHandOfIkaros ,

I hate the amount of software that is gated behind a Discord server.

No, I don’t want to join your garbage Discord server just to use your software. Just host it somewhere else.

AlexWIWA ,

Yeah I can’t stand that shit. Just put it on GitHub

toastal ,

No. Microsoft, the for-profit, publicly-traded, US-based megacorporation, controls that platform, who can use it, what can be put on it, what the ToS are. You can consider open options like Codeberg, et al. as at least you remove all the for-profit & social media trash, but if you want to be in control of your community, you almost have to self host & a self-hosted project should be viewed as more viable.

AlexWIWA ,

Put it somewhere reliable that can easily be copied and indexed

That’s basically what I was getting at.

In the C&C community, all the old fan sites and forums died, and all the knowledge is hidden in discord servers that are terrible to search.

toastal , (edited )

But only one step in the right direction. Releasing it from the clutches of one US corporation but trusting it in another isn’t quite good enough. For instance, say you upload the data as files in a Microsoft GitHub Git repository… well, you can’t use search without being autheniticated on that closed Git forge which will require an account & ToS agreements just to search the reposotiry without downloading it & for similar reasons search indexing won’t be good either.

cerement ,
@cerement@slrpnk.net avatar

You’ve heard of I don’t want your fucking app. Now get ready for I don’t want to join your fucking Discord server just to get basic information that should be on a proper website instead of hidden in the archives of a fucking chatroom.

flambonkscious ,

Yes! Discord is such a black holes for good knowledge, it’s a crime

SamsonSeinfelder ,

Does Discord now offer the ability to save/fav comments to find them again? When I used it the last time, i was amazed how everything just scrolls by without a possibility to hold on to something.

EmbeddedEntropy ,

Since being forced to use this terrible communication method in my teams and groups, I’ve been copy-and-pasting good Q&A threads into text files that I push to an enterprise GitHub repo for perma-store. At least that way other engineers and myself can either use GitHub’s search or clone the repo locally, grep it, and even contribute back with PRs. Sometimes from there, turn into a wiki, but that’s pretty rare. My approach is horribly inefficient and so much stuff is still lost, but it’s better than Discord’s search or dealing with Confluence.

snor10 ,

Thank you for your service 🙏🙏

stalfoss ,

At my job we bought an entire different product (glean) and are paying them a ton of money every month just because they can search our confluence wiki effectively lol

MajorHavoc ,

Hear hear!

I too find my garbage heap notes file checked into GitHub to be better than confluence.

But I hate confluence so much I should probably bring it up at therapy sometime…

Harrison ,

You can search through the whole history of a channel

SamsonSeinfelder ,

How is that the same than a favorite? I can also use a searchengine to find a website, but a bookmark is sometimes better. I can also search through all tweets on twitter, but having some marked as favorites come in handy sometimes. I use favorites and save lists in youtube quite a lot. Even though I could use the yt search bar each time.

Damage ,

Got this issue with the Voron 3d printer project. They claim RepRap open source heritage but then hide most of the discussion behind discord’s doors.

hardypart ,
@hardypart@feddit.de avatar

I fucking hate Discord. It’s a walled garden. You need an account to see the content and you can’t google shit. It might be great for real time communication, but I can’t grasp how its usage has evolved beyond any of that.

HKayn ,
@HKayn@dormi.zone avatar

It’s because a traditional forum has to be hosted by the project maintainer and then appeal to users enough for them to create an account there.

Compare that to Discord. Most users already have a Discord account and it’s relatively easy to set up a server on there. Plus it happens to be the communication tool for young people.

It makes sense, but it’s sad nonetheless.

squaresinger ,

The problem is discoverability. And that’s where I don’t get why anyone in their right mind would use Discord for stuff like that.

Say, you have Github, a forum or even a subreddit for your project.

Somebody asks a question, you answer it.

Somebody else has the same question. Either they are intelligent enough to find it themselves or they ask and you just link your old answer. Done.

On Discord, it’s basically impossible to find an answer that is more than two screens full of posts ago. So you have to keep answering the very same questions all the time.

hardypart ,
@hardypart@feddit.de avatar

That’s the exact point. It’s not only that you can’t google shit, even within Discord itself it’s incredibly hard to find the relevant information. BTW, did I already say that I fucking hate Discord?

ChaoticEntropy ,
@ChaoticEntropy@feddit.uk avatar

I’m starting to get the feeling that you don’t approve of Discord.

Serinus ,

It’s great for real time discussion. It’s terrible for anything else.

It’s IRC, not a forum.

Anticorp ,

Fuck Discord! They’re named after an argument because their very existence is offensive.

AlexWIWA ,

I love discord… For my group of friends and communicating with other developers (internal project communication, not user communication.) It’s ass for literally everything else.

Kecessa ,

It’s also an issue with Reddit/Lemmy though, there’s a good reason why old forums have long, in depth discussions and all alternatives don’t, people have to keep recreating discussions on subjects because they don’t get bumped to the top even if they’re popular.

squaresinger ,

Yeah, discoverability is a huge issue on Lemmy, but it’s much better on Reddit.

When I google some topic, there is a big chance that the first few results will be Reddit. Doesn’t really happen with Lemmy (yet). Hopefully they find the time and budget to work on this in the future.

agnosticians ,

I think part of that is that most forums have terrible search functionality.

Searching reddit via google is a meme for a reason.

Kecessa ,

Sure, that’s an issue with all forums.

What I’m talking about is on Reddit and similar platforms unless you already replied to a discussion and someone replies to you directly you don’t know that the discussion keeps going.

On forums you see the discussion getting bumped and if you ask a question by creating a new thread and it’s already covered in an existing thread, people will refer you to it and you can continue adding to an ongoing discussion instead of the Reddit solution of being referred to a previous discussion that can’t be expanded because no one will know if you ask for more info in it.

Just look at ADVRider for example, thousands of pages of discussion on motorcycle models that haven’t been in production for over 10 years, that’s a shit load of knowledge all in the same place!

Spzi ,

Which might be seen as a positive by some people (not me).

It encourages social interaction. Every answered question becomes a valid option to ask again just a short time later. And to answer again.

It also takes the burden to search from those who have questions. Just keep the chat flowing.

Maybe it’s a bit like asking people on the street for directions, instead of using your phone. Less efficient and accurate, but you might get a smile in the process.

squaresinger ,

Or you might get a “Just use your phone, you idiot. I’ve been answering the same question all day.”

This is at least what happens a lot on these discord channels…

Cube6392 ,

Live chat is a good choice for friend and making urgent decisions in software. I’ve been watching projects more and more use it for their discussions, issue trackers, and Q&A solutions and it just makes me sad. Live chat isn’t good for anything that will need to be revisited in the future. But still I see more and more communities moving to live chat solutions for their whole community.

And that’s not to get into any of the problems with Discord specifically. I don’t love giving control over community hosting to any individual company. We’ve already seen the results several times. Google groups? Facebook groups? Reddit subreddits? All have demonstrated the problems with hosting your communities on a singular platform. Google groups is straight up gone. Facebook groups require you to sell a small part of your soul to participate. Reddit has been outright abusive towards their user base lately. Discord is vulnerable to all these problems

JackbyDev ,

Subreddits and GitHub discussions exist and don’t require accounts to view nor do they require hosting anything.

timbuck2themoon ,

I apparently am not most users.

No desire to use discord in the slightest honestly.

tocano ,
@tocano@lemmy.ml avatar

Now that it has threads and features for communities I think it’s pretty decent.

variants ,

The search tool works pretty well that’s usually what I use, or just check the pinned messages that links you to a GitHub or something with a FAQ

ebc ,

Lexical (rich text editor by Facebook) recently “migrated” their Github discussions to Discord… I have a question that I can see was asked on the discussion, as it appears in my search results on DDG, but I get a 404 when I try to open it. The fuckers deleted the discussions!

Of course, Discord only has poor-quality answers to that questions as it gets asked every week and maybe gets answered in a different way every time. Quality of discussion is much lower.

Anticorp ,

The fuckers deleted the discussions!

This is a very Facebook-like thing to do. They are openly hostile towards everyone, including their users and advertisers. Shit stain of a company that constantly makes the worst decisions.

Blackmist ,

All those reddit communities who migrated to Discord are in for a shock when they pull the exact same shit in a few years.

I use it, but it’s basically “Free Ventrilo but not as shit.” I have nothing of any value on it. It can be yoinked behind a paywall at any time.

ninja ,

I fucking love Discord and use it for as much communication as possible…

…but I also agree with everything you say here

QuazarOmega ,

So much yesss, that drives me nuts, regardless of age!
I know that it’s just hip and familiar to many, so I put with it with the few projects I’m really interested in and I can’t say it doesn’t work well, but please, why are there SO MANY??

condenser ,

Us the 90s kids grew up with the idea of ‘internet as a library’, which means websites are treated as books or magazines inside the shelves, that serve as repositories. We still have to read, but we were also used to it.

Perhaps it’s a generational shift, but nowadays ‘internet as an assistant’ approach is gaining over, which means the search bar (whichever it happens to be from) is treated as a search engine, and user directly inputs a semantic question expecting it to be answered. Users don’t expect to read, and aren’t expected to. Advertisement space is far more important.

When you think of that way, the idea of having a chatroom instead of proper support forum start making sense, even if I dread this idea and prefer proper text.

QuazarOmega ,

That’s a very interesting observation, I have to admit that even I sometimes am too lazy to read documentation from top to bottom and prefer asking a question to someone that already knows. Though I think it can also be attributed to how good a certain text is structured, quality of documentation should account not only for completeness, but also for laying out the information to be easy to parse and highlight the most important parts, which is maybe why I feel “documentation fatigue” in some cases

RoundSparrow ,

For open source, I almost always found IRC was a black hole of information. All kinds of developers discussing things that never made it to search engines. It’s a long tradition.

flashgnash ,

As a dev, far easier to answer questions about my code than write up documentation, so makes total sense to me

With discord at least you can usually search chat history for your question and find someone else asking it in the past

I wonder… Might be able to write a language model based crawler that goes through a discord server and pulls out all the useful information to generate documentation or at least a FAQ

forgotmylastusername ,

I could see the paradigm shifting over the years on reddit. They don’t approach the internet as a knowledge base but a personal assistant chat. That’s when I knew the value of the site was on the down swing.

RoundSparrow ,

This year has been dramatic. I’ve seen a big increase of users with quality content doing deletes in protest of Reddit. And the shift to sites like Lemmy that are not as favored by search engines.

Reddit should have gone the other direction, become a non-profit, eliminate advertising, go back to open sourcing the code like they used to, and run on donations. Cut their staff of people that had anything to do with advertising and trying to market the platform.

randint ,
@randint@feddit.nl avatar

Agreed. Trying to find answers for questions probably already asked on Discord is impossible.

ramjambamalam ,

And then some uppity moderator of some Discord channel for a niche mod for some game gets pissed at users for asking the same question repeatedly, when it’s not obvious at all from any non-Discord source.

Looking at you, Our Summer Car -_-

4815162342 , (edited )

deleted_by_author

    •
    GrayBackgroundMusic ,

    Sounds like my situation. Running a program, it has an error and crashes. Support page says ask in discord. I do. Crickets. I ask again a day later. I get told off bc I asked once already and the devs know. I ask how I’m supposed to know that since literally no one replied to me. I was further chastised that I should know that they know. I gave up.

    condenser ,

    I could be far more tolerant of this if they had at least a FAQ section somewhere. Most times they don’t even pin the important or repeated messages.

    TwistyLex ,

    I recently built a 3D printer where the entire community for it lives on Discord. Their website instructions are horrifically out of date because all of the current changes have been discussed at some point on Discord. What should have been a 2-4 day project turned into a 2-3 week project due to the garbage involved in trying to strain information out of a massive multi-channel group chat with terrible search.

    OsrsNeedsF2P ,

    It wastes everyone’s time. The project maintainers have to keep answering the same questions, and the users don’t have instant access to answers

    Anticorp ,

    Why would any sane developer want to use this system to “document” their project? Written docs have worked well for a million years and there’s no need to change them.

    freeman ,

    You can even include them in your version control system and allow others to suggest changes

    Anticorp ,

    And you can include separate ones right there in the root folder where the script lives. README.md renders out beautifully on GitHub.

    skullone ,

    What 3d printer is this so I can avoid it?

    max ,

    I’m afraid they’re talking about the Voron printers, which are really great printers.

    cuacamole ,

    The instructions on the Web are pretty good, unless you start messing with Tons of mods, but thats your own fault.

    max ,

    True, but they have access to so many better ways of documenting stuff…

    Ajen ,

    You’re probably right, but I can think of a couple other 3d printing projects that have the same issue.

    avidamoeba ,
    @avidamoeba@lemmy.ca avatar

    Poor bastard. I feel you. 💐

    snowbell ,
    @snowbell@beehaw.org avatar

    What printer is this so I can avoid it?

    avidamoeba ,
    @avidamoeba@lemmy.ca avatar

    Kids these days:

    StackExchange bad! Those elitist pieces of shit closed my question I did 0 research for and they were not nice… Imma go and ask the same question on The_Next_Place, where there’s still someone who hasn’t gone mad answering it for the thousandth time.

    umbrella ,
    @umbrella@lemmy.ml avatar

    Always has been. Old forums were full of this.

    avidamoeba ,
    @avidamoeba@lemmy.ca avatar

    Yeah, StackExchange solved this problem. Concrete example, moving from ubuntuforums.org to AskUbuntu.com was a life changer. The time to find correct solutions dropped through the floor.

    Dirk ,
    @Dirk@lemmy.ml avatar

    Discord != Support
    Discord != Archive
    Discord != Issue tracker
    Discord != Update news distribution platform

    muhyb ,

    Fuck Discord.

    porthos ,

    Seriously fuck discord

    FinalRemix ,

    I just tried asking a question yesterday, and realized there’s basically no way to save / bookmark / whatever a specific thing… it’s seriously just a fucking chat room.

    EddoWagt ,

    Yeah it’s literally just that. I still have no idea why it’s used as some kind of database by so many

    iegod ,

    It’s great for what it’s intended for, a gaming voice/text chat server.

    Abnorc ,

    Yeah I don’t get the hate for Discord here. If you use it for customer service or as a substitute for documentation, I can imagine it being annoying. It’s like using Excel for absolutely everything. Excel isn’t that bad, it’s just the people that use it badly make it so.

    lord_ryvan ,

    No don’t, it’s a good chatting service, much better than Messenger for one. Fuck users who misuse a chat app as customer “service” rather than writing documentation!

    JoMiran ,
    @JoMiran@lemmy.ml avatar

    I’m 50 and I have a 23 year old “RTFM” t-shirt.

    avidamoeba ,
    @avidamoeba@lemmy.ca avatar

    This context needs to be on the shirt.

    salient_one ,
    @salient_one@lemmy.villa-straylight.social avatar

    One wouldn’t be too wrong to point at similarities between cancer and Discord in how it quickly takes over different systems (e.g. issue tracking, discussions, Q&A, documentation) and replaces them with a single non-functional thing (chat).

    But, to play the devil’s advocate, Discord seems to have some kind of a forum functionality, however I’ve never encountered those Forum Channels myself.

    max ,

    I’ve only seen it so far in the discord group for the city building game Cities: Skylines. And it’s still a mess.

    peter ,
    @peter@feddit.uk avatar

    I think it can be useful for complex questions, but in my experience most of these discord servers are full of people asking very basic questions and very jaded people giving incredibly rude and cynical answers

    Kecessa ,

    Very complex questions should be discussed on traditional forums.

    peter ,
    @peter@feddit.uk avatar

    True, that would make it better to find the answer. My experience with traditional forums though is that I have to sign up to a brand new website and make a post only to not get a response, and because it’s a brand new site I have to keep checking it for a response every day.

    Kecessa ,

    Brand New website? Most major topics have well established communities on old school forums 🤔

    peter ,
    @peter@feddit.uk avatar

    New to me

    Cube6392 ,

    And the people asking basic questions probably don’t want to be asking anyway. I know from my days on the arch forums you will alway get basic questions even when the manual is exhaustive, but I see so many discord communities where the documentation is woefully incomplete, and the result is predictable: a constant flood of basic questions.

    And the people being rude about it have created their own frustration. They picked a bad platform and are mad about how it’s going. Further people who aren’t deeply involved see what a bunch of jerkasses the community maintainers are and just disengage.

    TheFerrango ,

    Requests to Discord are blocked by my company’s newest filters as “gaming”. 😶

    dan ,
    @dan@upvote.au avatar

    I mean, it’s not wrong? Discord is still primarily a gaming app built as a replacement for TeamSpeak and Ventrilo. The non-gaming use cases are still in the minority.

    nx2 ,

    It’s still a shit ruling. Back in the day they just blocked all .io sites so you couldn’t play agar.io and so on. But all the IT sites we used were also blocked by that. So we had to go and ask the guy for every single one until he grew sick of it and opened it again

    JackbyDev ,

    That’s like not letting Muslims on a plane because some are terrorists. What a lazy approach.

    TheFerrango ,

    That’s true, but we had a work server there for voice chat

    Serinus ,

    Wow. I’d be self hosting mumble for that. Or using Teams.

    TheFerrango ,

    Teams was crap at the time on our laptops.

    I would’ve preferred a company wide IRC chat, but whatever.

    mojo ,

    Not wrong lol, it’s a gamer chat. It tried to rebrand as a regular chat app, but the entire gamer aesthetic says otherwise.

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