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Logitech CEO Wants to Sell You a Subscription-Based 'Forever Mouse'

During a recent episode of The Verge’s Decoder podcast, Logitech CEO Hanneke Faber shed some possible insight into the company’s view on one of its most important products. Saying that “the mouse built this house,” Faber shares the planning behind a Forever Mouse, a premium product that the company hopes will be the last you ever have to buy. There’s also a discussion about a subscription-based service and a deeper focus on AI.

For now, details on a Forever Mouse are thin, but you better believe there will be a catch. The Instant Pot was a product so good that customers rarely needed to buy another one. The company went bankrupt.

Kolanaki ,
@Kolanaki@yiffit.net avatar

And now I no longer wish to buy Logitech products…

wolfshadowheart ,

I no longer wished to use Logitech products after using G-Hub. Most horrible software.

Leate_Wonceslace ,
@Leate_Wonceslace@lemmy.dbzer0.com avatar

If I make my thoughts known about this development, I’d be permanently banned from lemmy.world.

CatZoomies ,
@CatZoomies@lemmy.world avatar

Since we’re pretty much all in agreement that Logitech has enshittified with the Great Ones like Ubisoft, Hewlett Packard, and more, let’s talk about our last great products they made that we will no longer recommend! 😃

These are all my products that I love, and have been extremely high quality. All of them work just fine to this day!

  • Logitech G502 Proteus Spectrum mice (I own two, bought in 2018 I believe and still using)
  • Logitech C920 1080p 30 FPS webcam
  • Logitech G613 Lightspeed Wireless keyboard (great keyboard I use for work, hate that the keys are painted and will eventually wear away)
  • Logitech G603 Wireless Mouse (for work, works fantastic!)
  • Logitech Litra Beam LED lights (I own two)

Oh Logitech. Why can’t you just make products we can own instead of following the greedy “As a Service”? Ah well! Bound to happen one day (Steam, please please don’t ever become public).

Restaldt ,

The aggressive enshittification of everything is why I’ve started downloading games from gog instead of steam.

Its why i have a jellyfin server.

Now its why ill have to find a new favorite mouse to use and have multiple backups of (once my g502 wireless and the backup finally die)

CatZoomies ,
@CatZoomies@lemmy.world avatar

Hello fellow GOG fan! I own 620 games on GOG, and I license 214 games on Steam. Granted some of those Steam games do not have DRM, so consider that an estimate.

Man you sound almost exactly like me lol. A lot of angry persons who have been burned by companies are becoming like us. What sent me over the edge was when Ubisoft threatened to shutdown their legacy activation servers, which would have led to me losing the DLC I purchased for my physical Wii U copy of Splinter Cell Blacklist. They backpedaled after significant fan backlash, but now I’ve been radicalized. I avoid “as a service” to the best of my ability and am deliberately hostile to these corporations.

floofloof ,

I use their webcams and I’m not very impressed with the results. They haven’t updated the technology in a decade or more.

CatZoomies ,
@CatZoomies@lemmy.world avatar

That’s a fair point. It’s interesting because this month I was considering upgrading my webcam to a 1080p 60fps one and certainly was going to consider them. I probably would have lightly researched a new Logi webcam and then bought it considering their track record and how wonderful my products have been.

I want to give companies my money in exchange for good products, but it’s weird! My morals won’t let me for some reason. It’s like I don’t agree with Logitech or something! Oh well! I’ll keep my money in my pocket and save it for a better product that doesn’t treat their customers like cattle.

barsquid ,

It’s such a pain to find things. Would be nice to just have a list of products that work decently without subscriptions or printer ink economy bullshit.

CatZoomies ,
@CatZoomies@lemmy.world avatar

When enough people are burned, that list will arise spontaneously. I’m sure there are some that are out there, but they probably are not well-known yet.

For example in the privacy community, Privacy Guides is one of the golden sources. I expect we’ll see something soon for products that avoid enshittification.

CarbonatedPastaSauce ,

I bought half a dozen G502’s when I found out they were changing them many years ago, and I’ve only opened 1 of them. Pretty sure I’m good for life at this point.

I like the M705 for my work PC. Wireless and the batteries literally last for years. They do eventually die to the ‘double click of death’ so no points for longevity of hardware.

Also have a G13 that I like. Never found a better gaming half-keyboard but they stopped making them a long time ago.

Smokeless7048 ,

did you ever watch the youtube ‘deepdive’ into the double click?

Turns out they are using an older switch which, while great at the time, wants a higher voltage than modern, electricity diet, mice.

youtu.be/v5BhECVlKJA

CarbonatedPastaSauce ,

I have not but I’ll check it out later. Thanks!

CatZoomies ,
@CatZoomies@lemmy.world avatar

Dude, the G502 is such a great mouse. Mine has lived through so many years of gaming and is still chugging!

If you get ~7 years of life out of the M705, I would consider that to be quality since it would last through thousands of hours of usage. Any less and I would consider it a dud product, but that is certainly my opinion only there.

Never heard of the G13 before, so I looked it up and I think that’s pretty cool! This would have been a product I would have to try to see if it would fit my use case for gaming. A mini keyboard with a joystick seems cool, and admittedly I’m hovering my left hand in the air and trying to mimick what that would be like. Hard to conceptualize without actually trying it! I hope you got good use out of it, it does seem really cool.

If Logitech didn’t enshittify, they should’ve made their own version of the Power Glove. 😀 The Power Glove was way before my time on Earth, but man that would’ve been cool to see for PC.

CarbonatedPastaSauce ,

I have never found anything as nice for my hand as the G502, and it has the perfect amount of buttons. That’s why I had to stock up!

The G13 got really popular AFTER Logitech discontinued it, because there really hasn’t been anything like it on the market. I went looking to stock up on those too, but I was too late - they will go for a couple hundred bucks or more, used, when you can find one!

CatZoomies , (edited )
@CatZoomies@lemmy.world avatar

Such a shame too because I always recommended the G502. I love the feel, the ergonomics, and the button placement. I love the customizeable weights you can swap in. I used to play with all the weights, but then over the years I took them all out and now use none. My aim got better in FPS games - I went from steaming hot garbage to just regular garbage LOL.

I’m going to watch a couple review videos of the G13 to see if it’s up my alley. And if yes, I’ll add that bad boy to my watch lists and pick up a used one if I can score it for a decent price.

dan ,
@dan@upvote.au avatar

They do eventually die to the ‘double click of death’ so no points for longevity of hardware.

Interesting… I’ve had one for 10 years, use it nearly daily, and haven’t had any issues.

Smokeless7048 ,

I have a Logitech G710+. After years (like 8) of use, the keycaps were starting to crack with age. I reached out to Logitech and they sent me all new keycaps, free of charge, despite being several times past the warranty period.

Truly amazing customer service.

CatZoomies ,
@CatZoomies@lemmy.world avatar

That’s quality right there. You probably would have bought those key caps, but they just sent them to you for free. That’s going above and beyond, and that’s how you keep a customer. Noctua is all about that, and I’ll continue to buy their products and recommend them.

Such a shame, Logitech. You were great but now you’re turning into crap.

Smokeless7048 ,

yea, would have happily paid for keycaps, since i was so far past any kind of warrenty.

Ended up buying some nicer, PBT kecaps 4 years after that anyways. Still use this keyboard, even if part of the backlighting has failed in the… 12 years.

i.imgur.com/anIU1RQ.jpeg

CatZoomies ,
@CatZoomies@lemmy.world avatar

That’s a good looking keyboard right there mate.

dan ,
@dan@upvote.au avatar

Nice keycaps! Can you please provide link to them? Thinking of getting some fancy ones myself.

dan ,
@dan@upvote.au avatar

Same with me! I bought that keyboard because at the time it was the cheapest mechanical keyboard I could find that wasn’t an Aliexpress special, and it’s still working well for me.

The keycaps for that keyboard have a known design issue - the plastic part that connects it to the key is too thin and breaks easily - which is why I think they’re willing to send out free replacements.

Brkdncr ,

My previous logi mouse lasted for a decade before giving up.

My current MX mouse lasted almost 3 years before the rubber started separating from the case at the palm area.

I don’t know if I will buy another logi mouse.

CatZoomies ,
@CatZoomies@lemmy.world avatar

I hear you dude. That 10+ year reputation is what drove me to buy their stuff, along with all the glowing user recommendations.

I heard that you can make the rubber last longer on mice by periodically cleaning them to slow their chance of breaking down, but I never experienced the rubber actually separating. That happened to my spouse’s Razer mouse (heh, that rhymes).

But I suppose that, apart from this whole post’s focus on “as a service”, that possibly Logi products have begun to go downhill quite recently. I wouldn’t know, all of mine have been great. Sucks for your MX mouse, but I feel you on the uncertainty of buying future Logi mice.

dan ,
@dan@upvote.au avatar

I’ve already got a Forever Mouse though… I’m using a $25 Logitech M705 I bought 10 years ago, before they cheaped out and replaced the metal scrollwheel with a plastic one. Works great. I have to replace the battery once every two years or so. I’ve got an 11-year-old Logitech mouse at work too.

pachrist ,

I hate this approach to business.

Coupling subscriptions with forced obscolecence is a nightmare. If HP made the best printer money could buy, using it with a subscription model would be a hard sell. But they make shit printers that die at the drop of a hat, so coupling them with a subscription is asinine.

Logitech makes a decent mouse, passable webcams, and shit keyboards.

Just in case anyone from Logitech ever reads this, I own 2 MX Verticals, an MX Ergo, and an MX Master 2S. I love them all, but I’d rather use an OEM bog standard Dell mouse than pay for a subscription.

douglasg14b ,
@douglasg14b@lemmy.world avatar

They don’t even make good mice technically because of planned obsolescence.

Their switches die, intentionally, long before the life time of any other components on their mice. And have for nearly 10 years now.

calcopiritus ,

They way I got introduced to hardware as a service is that it was a solution to planned obsolescence.

In theory, a hardware subscription means that if you pay for X months of that hardware, you gonna get it. Doesn’t matter if it breaks, it should be replaced while your subscription lasts.

So taking that into account, the less the hardware breaks, the more profit they have. So not only should it eliminate planned obsolescence, it would make engineering for durable products an actually very profitable business.

Masamune ,

So, what is the difference between this approach and just selling an extended warranty?

Xenny ,

The Logitech k120 is a worthy warrior. Id never get an expensive keyboard from them though

PanArab ,

I will continue buying cheaper (and wired) mouses from no-name Chinese brands.

Buffalox ,

I have a Steelseries Rival 3 I’ve used for years now, it’s a lower end cheap one, but the quality is really good, and it’s still as good as new.

SaltySalamander ,

I'll never buy a wired mouse again 🤷‍♂️

winkerjadams ,

I never want to have to worry about charging my mouse 🤷‍♂️

almost1337 ,

The Instant Pot was a product so good that customers rarely needed to buy another one. The company went bankrupt.

Man, we had to replace the fuse on ours four times before we gave up on it; I don’t think ‘product longevity’ was a major factor in the brand’s downfall. It also did a shit job of cooking rice.

I also highly doubt Logitech’s ability to make a “forever” mouse with how many I’ve had to RMA due to faulty left click switches. Get your product design, supply chain, and QA in order before you start trying to tie people down with wholly unnecessary and unwanted subscriptions. Shitty ent seeking MBA vampires fucking everything up for everyone.

CaptDust ,

Oh see I didn’t interpret the forever mouse as a single product, more likely they’d like to use even cheaper switches and components and make RMA/replacement normal under the subscription. New mouse every year for just $14.99/month - what a deal! Right, guys? Guys?

circuscritic ,

Instant Pot didn’t simply go bankrupt. It was busted out by private equity.

doxxx ,
@doxxx@lemmy.ca avatar

The Instant Pot is actually great at cooking rice using the pot-in-pot method: put a plain metal bowl with your rice and water (usually 1:1 ratio) in the Instant Pot on a wire rack and add about 1 1/2 cups of water to the Instant Pot. Steam for 10 minutes for white rice. Perfect every time.

almost1337 ,

We just got a rice cooker instead

lemmyhavesome ,

Logitech stuff is already sort of a subscription based service, since their stuff is designed to fail after around 2 years.

systemglitch ,

I was a flunky of Logitech for most of my life, but after multiple mice in a row that developed the double click issue in far too short a time, I have vowed to never buy another.

I’ve been super happy using simple, cheap assed mice and I can’t tell the difference in the slightest.

$20 mice ftw.

GooseFinger , (edited )

If you have basic soldering skills and care enough to do this, the mouse buttons can be replaced for less than a dollar each. Not that this excuses Logitech’s poor QA, but my g502 g305 will last damn near forever if I keep replacing the switches like I have been.

Smokeless7048 ,

Yep,

I tried this, but damaged my middle click in the process.

did you ever watch the youtube ‘deepdive’ into the double click?

Turns out they are using an older switch which, while great at the time, wants a higher voltage than modern, electricity diet, mice.

youtu.be/v5BhECVlKJA

GooseFinger ,

I haven’t, but I’m also an electrical engineer so I’m pretty familiar with the issue haha

Fun thing you can do, is open your mouse and look up the PN of your switch on DigiKey. Filter for components with the same package/footprint, then sort by actuation force. Get a few different ones and try them out. They sell good brands there.

I play a lot of shooters, so my left click is real easy to press, and my right click is ~3x harder.

eronth ,

My latest issue is the rubber on the g604 is starting to warp. No idea how I’ll ever fix that in a satisfactory way.

aesthelete ,

The true Achilles heel of Logitech gear is their rubberized feeling coatings on things. My mouse’s coating started to fail from daily use in a couple of years.

SaltySalamander ,

Mine started rubbing off after ~6mo

systemglitch ,

I really should have done that. I replace capacitors in monitors and do other bits of soldering, including making my own audio cables. Seems like a natural extension. I bet I still have those mice in a storage tub.

wjrii ,

I have an old M560 that I actually really like. Other than ABS shine, the only sign of age is that the “back” button you click by nudging the scroll wheel from right to left does double clicks. Do you happen to know if that is similarly fixable?

Dettweiler42 ,

So many CEOs these days have their heads completely up their own ass when it comes to the concept of “buy it for life”.

DoucheBagMcSwag ,

Try getting them to last longer than 2 years before the scroll wheel breaks before you try to stump this shit

mp3 , (edited )
@mp3@lemmy.ca avatar

Yeah that’s gonna be a no for me dawg.

Last mouse I bought from them had a 2 years warranty. I thought okay fine. 1½ year after purchase, it started double-clicking.

Reached out to customer service, proof of purchase and everything. Agree that mouse need to be replaced, so they send me a new mouse, but for some reason they shipped it from the US to Canada and the custom duty was almost the price of a new mouse.

Big wtf, next time I’ll ask for either a refund or some kind of way to get a free replacement from a store in Canada…

ZetaLightning94 ,

I havent bought a mouse in 15 years. My current one was a spare while working IT.

BeardedGingerWonder ,

My previous mouse lasted about 15 years, replaced it with an MS intellimouse and it’s been going for about 3-4.

Astronauticaldb ,

This reminds me: I got a Logitech mouse as a gift a while back, and to get it functioning I needed to install a settings app for it for some reason. Today, I find in my Task Manager that they somehow installed an AI assistant platform thing using that settings app. I’m currently in the market for a new mouse lol.

LinusSexTips ,

Man the Logi settings app was utter trash, so slow to run or even change settings.

Ratbagd + Piper gave me the ability to change my DPI (no switch on the super light) without any bloat.

Astronauticaldb ,

That sounds perfect for what I need actually. Thanks for sharing that!

lemann ,

The first thing I did after purchasing an MX Master a few years ago was block the update server, after realising it downloads update binaries over plain HTTP and tries to automatically run them on boot 🤡

Very nice mouse tbh, just such a shame the company and their software is toilet water

mirisgaiss ,

given how much is going on in the diy / open source keyboard community, I’m sure there’s going to be some options

ArchRecord ,

100%.

Even today, you can buy a component kit and 3D print your own custom shell for a DIY mouse. (the hardware quality is alright)

I can only imagine what the OSS community will do once companies like Logitech try rolling this crap out on a larger scale. It’s like the outrage against all things wrong with printers, except so much lower tech that almost anyone could build their own.

wjrii ,

In the DIY space, I think trackballs have seen more development, mostly because there’s really only three or four companies that make usable trackballs at all, and one of them is Logitech.

hperrin ,

And I don’t want to buy it. Not everything needs to be a subscription.

coolmojo ,

Or an app.

grue ,

Not everything needs to be a subscription.

More like “[almost] everything needs not to be a subscription!”

hperrin ,

Yep. Products should never need subscriptions. Only services. Things like Photoshop even, absolutely shouldn’t be subscriptions.

SaltySalamander ,

And they wonder why we pirate.

JackiesFridge ,
@JackiesFridge@lemmy.world avatar

YOU WOULDN’T DOWNLOAD A MOUSE

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