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Major IT outage affecting banks, airlines, media outlets across the world

All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It’s all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We’ll see if that changes over the weekend…

bdonvr ,

The amount of servers running Windows out there is depressing to me

umami_wasbi ,

No one bother to test before deploying to all machines? Nice move.

bdonvr ,

Huh, so that’s why the office couldn’t order pizza last night lmfao

robocall ,
@robocall@lemmy.world avatar

Buy the dip!

sasquash ,

never do updates on a Friday.

Damage ,

The thought of a local computer being unable to boot because some remote server somewhere is unavailable makes me laugh and sad at the same time.

Munkisquisher ,

A remote server that you pay some serious money to that pushes a garbage driver that prevents yours from booting

rxxrc OP ,

I don’t think that’s what’s happening here. As far as I know it’s an issue with a driver installed on the computers, not with anything trying to reach out to an external server. If that were the case you’d expect it to fail to boot any time you don’t have an Internet connection.

Windows is bad but it’s not that bad yet.

solomon42069 ,

Why is no one blaming Microsoft? It’s their non resilient OS that crashed.

blackn1ght ,

Probably because it’s a Crowdstrike issue, they’ve pushed a bad update.

solomon42069 ,

OK, but people aren’t running Crowdstrike OS. They’re running Microsoft Windows.

I think that some responsibility should lie with Microsoft - to create an OS that

  1. Recovers gracefully from third party code that bugs out
  2. Doesn’t allow third party software updates to break boot

I get that there can be unforeseeable bugs, I’m a programmer of over two decades myself. But there are also steps you can take to strengthen your code, and as a Windows user it feels more like their resources are focused on random new shit no one wants instead of on the core stability and reliability of the system.

It seems to be like third party updates have a lot of control/influence over the OS and that’s all well and good, but the equivalent of a “Try and Catch” is what they needed here and yet nothing seems to be in place. The OS just boot loops.

EnderMB ,

It’s not just Windows, it’s affecting services that people that primarily use other OS’s rely on, like Outlook or Federated login.

In these situations, blame isn’t a thing, because everyone knows that a LSE can happen to anyone at any time. The second you start to throw stones, people will throw them back when something inevitably goes wrong.

While I do fundamentally agree with you, and believe that the correct outcome should be “how do we improve things so that this never happens again”, it’s hard to attach blame to Microsoft when they’re the ones that have to triage and ensure that communication is met.

uuhhhhmmmm ,

I think we’re getting a lot of pictures for !pbsod

r00ty Admin ,
r00ty avatar

My favourite thing has been watching sky news (UK) operate without graphics, trailers, adverts or autocue. Back to basics.

r00ty Admin ,
r00ty avatar

Apparently at work "some servers are experiencing problems". Sadly, none of the ones I need to use :(

NaibofTabr ,

Wow, I didn’t realize CrowdStrike was widespread enough to be a single point of failure for so much infrastructure. Lot of airports and hospitals offline.

The Federal Aviation Administration (FAA) imposed the global ground stop for airlines including United, Delta, American, and Frontier.

Flights grounded in the US.

The System is Down

ililiililiililiilili ,

My dad needed a CT scan this evening and the local ER’s system for reading the images was down. So they sent him via ambulance to a different hospital 40 miles away. Now I’m reading tonight that CrowdStrike may be to blame.

jedibob5 ,

Reading into the updates some more… I’m starting to think this might just destroy CloudStrike as a company altogether. Between the mountain of lawsuits almost certainly incoming and the total destruction of any public trust in the company, I don’t see how they survive this. Just absolutely catastrophic on all fronts.

NaibofTabr ,

If all the computers stuck in boot loop can’t be recovered… yeah, that’s a lot of cost for a lot of businesses. Add to that all the immediate impact of missed flights and who knows what happening at the hospitals. Nightmare scenario if you’re responsible for it.

This sort of thing is exactly why you push updates to groups in stages, not to everything all at once.

rxxrc OP ,

Looks like the laptops are able to be recovered with a bit of finagling, so fortunately they haven’t bricked everything.

And yeah staged updates or even just… some testing? Not sure how this one slipped through.

dactylotheca ,
@dactylotheca@suppo.fi avatar

Not sure how this one slipped through.

I’d bet my ass this was caused by terrible practices brought on by suits demanding more “efficient” releases.

“Why do we do so much testing before releases? Have we ever had any problems before? We’re wasting so much time that I might not even be able to buy another yacht this year”

GoofSchmoofer ,
@GoofSchmoofer@lemmy.world avatar

At least nothing like this happens in the airline industry

dactylotheca ,
@dactylotheca@suppo.fi avatar

Certainly not! Or other industries for that matter. It’s a good thing executives everywhere aren’t just concentrating on squeezing the maximum amount of money out of their companies and funneling it to themselves and their buddies on the board.

Sure, let’s “rightsize” the company by firing 20% of our workforce (but not management!) and raise prices 30%, and demand that the remaining employees maintain productivity at the level it used to be before we fucked things up. Oh and no raises for the plebs, we can’t afford it. Maybe a pizza party? One slice per employee though.

Munkisquisher ,

Yeah saw that several steel mills have been bricked by this, that’s months and millions to restart

IsThisAnAI ,

What lawsuits do you think are going to happen?

RegalPotoo ,
@RegalPotoo@lemmy.world avatar

Agreed, this will probably kill them over the next few years unless they can really magic up something.

They probably don’t get sued - their contracts will have indemnity clauses against exactly this kind of thing, so unless they seriously misrepresented what their product does, this probably isn’t a contract breach.

If you are running crowdstrike, it’s probably because you have some regulatory obligations and an auditor to appease - you aren’t going to be able to just turn it off overnight, but I’m sure there are going to be some pretty awkward meetings when it comes to contract renewals in the next year, and I can’t imagine them seeing much growth

Wooki ,

Testing is production will do that

ThrowawaySobriquet ,

I think you’re on the nose, here. I laughed at the headline, but the more I read the more I see how fucked they are. Airlines. Industrial plants. Fucking governments. This one is big in a way that will likely get used as a case study.

UncleArthur ,

Annoyingly, my laptop seems to be working perfectly.

Valmond ,

That’s the burden when you run Arch, right?

Damage ,

lol he said it’s working

moe90 ,
@moe90@feddit.nl avatar

don’t rely on one desktop OS too much. diversity is the best.

aniki ,

Dont rely on corpo trash at al.

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