Or they shutdown and turn it back on, which doesn’t count in windows as restarting unless you disable fast-startup. So you get annoyed tech support thinking the user is a liar and an annoyed end user that knows they turned it off and on again.
With a lot of solar equipment, the tech support has access to a lot of settings us installers don’t, so we’ve had times where we tell the tech that we’ve done everything we can, including restarting it (and with my experience with Generac inverters, restarting them can and will break something!), and sometimes it really feels like they do click a magic button, say “how about now?”, then it works
As someone who has been asked to restart the computer, even though I already did that before calling IT support… I internally sigh, but begrudgingly do it again just to appease their process. Because I assume plenty of people don’t do it and make y’alls life a tiny bit harder, when a restart would’ve fixed it
Also, how many are solved by making sure the power cable is not just plugged into the wall, but seated into the back of the computer as well?
well shutdown isn’t a full restart anymore, it literally saves your issues and reloads it when it turns on. so we have to doublecheck that too. it should count as restart, but doesn’t.
Honestly, I would try the restart first (cause it was easier/more automated), and then a full shutdown and power-up. It’s been many years since I called any IT support though, but that was mu process. Cause I hated having to call for help lol
I hear ya, and appreciate the info because I didn’t know that. I was saying that I would do both before calling, and then again when they asked me
But this was back in like 2004-ish, so I’m not sure what was best practice back then. I would just try it all before calling lol… going so far as to shut down and unplug for a few seconds or more
As someone working as on-site IT support for over 15 years, I can’t tell you how often I have asked people to restart their computer over the phone and they swore they did (“multiple times even”), only for me to eventually come around to their desk and having them actually reboot the device in my presence and for the problem to actually fix itself.
One Lady I asked to restart their computer said “all right, hold on.” only to respond not even 10 seconds (!) later "I did, its still not working„ and after the third time I went to her desk and asked her to show me what she did. She leaned forward, turned off the monitor, then turned it back on. “I did this 10 times already, and its still not working”.
Some people just lie about rebooting, some simply don’t actually know how to reboot properly. After a few months, you get to know who’s lying, who’s doesn’t know better and who’s actually telling you the truth, you get to know your coworkers.
She leaned forward, turned off the monitor, then turned it back on. “I did this 10 times already, and its still not working”.
And this is why I couldn’t work in IT support; I just don’t have the patience for certain things. I always love teaching people new things, but most people don’t care when it comes to computers; they just want it to work effortlessly even when they’re the one screwing it up.
And especially working on-site! Oh my life, I bet there’s that same few people… just constantly failing to even try lmao
I swear I could hear the call center employee (probably not really an IT guy at this stage) sweating when I called them after a thunderstorm fried my router’s entry port and I read them the list of troubleshooting I already went through before calling them.
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Honestly most unsavvy people don’t even realize they can turn their monitors off. Especially if the buttons are behind or under the screen, they wouldn’t even know the buttons were there.
There’s some older ones where there are actual buttons on the bottom of the screen. Beats me how the people who press them to turn it off manage to press the power button for the PC to turn it on.
I remember some old movie that was on TV ~30 years ago. A terrorist group broke into some computer room to destroy the data. They shot the monitors to smithereens and ran away.
Considering our IT department replaces computers without moving over our files (like come on, just swap the drives!), I honestly wouldn’t be surprised if that’s how they’d treat it.
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I occasionally get texts offering to buy a house I used to live in. Which was in a state 800 miles from where I’m living now. Which I lived in for six months almost 30 years ago. And in which I just rented an apartment, the unit of which is part of the address they include in the text message. For bonus points, this house was torn down years ago.
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