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Is it disrespectful to call someone instead of answering their email?

I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:

there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man

like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?

krayj ,

If answering the email requires writing a book to anticipate all the possible questions or options or complications that might come up, then no it’s not disrespectful to call someone instead.

RightHandOfIkaros ,

Personally, if I send an email to someone and they call me, that makes me suspicious of what theyre going to say. Why don’t they want to send an email back? What do they not want a paper trail of?

If someone (especially management) at my job asks me to do something, I always tell them to send me an email (via company email) telling me what they want specifically. This way, in case anyone in the future has a problem, I can reference the email and who sent it to me.I also will always respond when I complete the task so that I can reference how long the task took me to complete. As you can imagine this means I do nearly no meaningless or legally questionable tasks.

Naturally, I have done this in my personal life as well. Any conversation I feel is very important, I send a text or even an email. I once had someone respond by phone only, and this person was verbally abusive. I politely told them that any further correspondence must be done by text or email. Sadly, they never apologized, and have never spoken to me since.

So is it rude? I think it depends on the context and the person.

Nemo ,

To an office, no.

To an individual, yes. Don’t call me.

RBWells ,

No, but the Contact Us information should have been clearer. Like “No online ticket orders. To order tickets, call us at 111-111-1111”

I don’t answer my phone so calling me would not work, and yes I would find it annoying.

Smokeydope ,
@Smokeydope@lemmy.world avatar

No.

Dagwood222 ,

No.

JohnDClay ,

If it’s a complicated matter that could use a lot of back and forth, sometimes it’s expedient to call or share a screen rather than send a dozen emails back and forth.

But that doesn’t at all seem to be the case here. Even the email seems very unnecessary. Maybe they were trying to upsell you or something? I really don’t like it when you can only order something by calling rather than on the website, but maybe they think they can charge more or sell more if you talk to a sales person?

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