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Is it disrespectful to call someone instead of answering their email?

I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:

there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man

like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?

JigglySackles ,

Disrespectful, no. Annoying af on a personal level, yes. If I email, it’s because I have time for that not your stupid rambling stories, I want a paper trail, and I don’t want to deal with people in conversation. I blatantly do not answer calls at work when I am emailing someone and if they ask if they can call, I tell them no and to please use email.

I can understand them calling in your case. I wouldn’t like it, but sometimes it’s just faster to talk things out. So long as you don’t get a rambler.

Kusimulkku ,

Dunno but if you’re in a hurry I don’t think it matters

HamSwagwich ,

My favorite is when some dumb ass company asks me to fax something. Like bitch…I haven’t had a land line in over 20 years, much less a fax machine. There is this new thing called email, perhaps you’ve heard of it?

Alexstarfire ,

You can fax stuff online.

knightly ,
@knightly@pawb.social avatar

I don’t trust any company that still relies on easily-tapped fax lines whenevery doctor or tax office I’ve used has had a secure online portal for uploading documents for years.

stinerman ,
@stinerman@midwest.social avatar

This is because people believe that faxes are “unhackable” because it’s just scanning a piece of paper and transmitting it to another machine that prints it out. They never think that you can photoshop a thing and then print it out and then fax it.

s_s , (edited )

In MLB, Season tickets holders are personally handled by an agent from the team’s ticket office. Some MiLB clubs might do the same.

It’s supposed to make the experience feel more premium.

Just tell him you’d prefer a more “carvana-like” experience.

It’s definitely old-fashioned, but baseball is notoriously slow to change.

ThrowawayPermanente ,

To a young person, maybe. To a boomer, not at all.

rustydrd , (edited )
@rustydrd@sh.itjust.works avatar

In your case, it doesn’t sound like someone being rude, more like a poorly designed system. In general, I think it’s courteous to warn people about it. Like when I receive an email that would require a lengthy response, I could write “Easier to do this on the phone. Can I call you later?” and that’s always been fine.

Raiderkev ,

When I signed up for season tickets for the raiders, I had to talk to some goober salesman on a “virtual tour” over zoom or w/e. I tried like hell to just have him send me a price sheet, and a map so I could pick my seats. I even worked for the team in the past and contacted my old boss to tell him this was super inconvenient. He insisted that that’s the only way to do it, and they don’t share price sheets with customers. It’s boomer sales tactics, and good luck telling them that most people don’t want to talk to a guy for a simple transaction.

HobbitFoot ,

It depends. For some groups of people, it isn’t considered rude to switch methods of contacting people if one person sees a need for it; this is especially prevalent with older people.

orcrist ,

As mentioned, this sounds like a scam. If a business doesn’t have a working phone number, I would not dream of paying them by email or telephone. If you’re sure it’s real, just be sure to only pay them in person at the stadium.

jbrains ,

Maybe it’s the best they know how to do.

Disrespectful or not, if you don’t like it, then you don’t like it. You might just email them about your experience and tell them what you want to have happen. Give them a chance to do that for you.

And ultimately, which do you value more: the season tickets or your preferred way of buying them? As far as I can tell, there’s no wrong answer, but merely your preference.

Good luck.

SnuggleSnail ,

If you write someone an email and include your phone number then it is completely okay for them to call you back.

Sanctus ,
@Sanctus@lemmy.world avatar

If I email you and you call me instead of emailing back I’m screening your call. Just send an email back, I would have called you if it needed to be a phone call.

snooggums ,
@snooggums@kbin.social avatar

Some things just lead to a bunch of questions that are annoyingly slow to sort out via email. Or the sender is clearly starting with a wrong assumption that will make any text communication come across the wrong way and a phone call could sort that out quickly.

Do you respond well to an email reply that asks to do a call instead?

Sanctus ,
@Sanctus@lemmy.world avatar

Asking for a call to clarify would be a much better approach. I should preface that I am in IT. My workplace had no help tickets or IT help voip lines when I got here. I worked very hard to be able to take these calls all day. So I have less time for phone calls than the average office employee. I’m like Help Desk 1-3 and SME for a few programs at my workplace.

Arthur_Leywin ,

Making an appointment for a call is the way I would do it. Otherwise I’ll just assume it’s spam because most calls are.

Fal ,
@Fal@yiffit.net avatar

This is such a boomer comment. Literally nothing is better as a phone call. Having to deal with shitty connections, accents, not being able to think for a moment to prepare a reply, not being able to reference anything, not being able to proof read your response. It’s absurd.

snooggums ,
@snooggums@kbin.social avatar

I guess I just work with more complicated topics.

Fal ,
@Fal@yiffit.net avatar

Yeah. That’s why the most complicated topics, like astrophysics, are always described orally, rather than writing written reports

snooggums ,
@snooggums@kbin.social avatar

You know they discuss things orally at conferences and while reviewing those written descriptions right?

Right?

HubertManne ,

ok so I was going to say no but really the issue here is a bussiness should be consistant in communication and have a decent amount of communication options. So the person should have emailed you to schedule a time to call or give you his number to call.

Mouselemming ,

Are you 100% sure this is even the correct box office for those tickets? Because it sounds a bit sketchy to me. Especially when they wouldn’t answer your phone call.

If you are going to have to go as low-tech as playing phone tag, maybe go to the actual box office or team office and get face-to-face with a person.

krayj ,

If answering the email requires writing a book to anticipate all the possible questions or options or complications that might come up, then no it’s not disrespectful to call someone instead.

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