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Is it disrespectful to call someone instead of answering their email?

I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:

there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man

like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?

Raiderkev ,

When I signed up for season tickets for the raiders, I had to talk to some goober salesman on a “virtual tour” over zoom or w/e. I tried like hell to just have him send me a price sheet, and a map so I could pick my seats. I even worked for the team in the past and contacted my old boss to tell him this was super inconvenient. He insisted that that’s the only way to do it, and they don’t share price sheets with customers. It’s boomer sales tactics, and good luck telling them that most people don’t want to talk to a guy for a simple transaction.

rustydrd , (edited )
@rustydrd@sh.itjust.works avatar

In your case, it doesn’t sound like someone being rude, more like a poorly designed system. In general, I think it’s courteous to warn people about it. Like when I receive an email that would require a lengthy response, I could write “Easier to do this on the phone. Can I call you later?” and that’s always been fine.

ThrowawayPermanente ,

To a young person, maybe. To a boomer, not at all.

s_s , (edited )

In MLB, Season tickets holders are personally handled by an agent from the team’s ticket office. Some MiLB clubs might do the same.

It’s supposed to make the experience feel more premium.

Just tell him you’d prefer a more “carvana-like” experience.

It’s definitely old-fashioned, but baseball is notoriously slow to change.

HamSwagwich ,

My favorite is when some dumb ass company asks me to fax something. Like bitch…I haven’t had a land line in over 20 years, much less a fax machine. There is this new thing called email, perhaps you’ve heard of it?

Alexstarfire ,

You can fax stuff online.

knightly ,
@knightly@pawb.social avatar

I don’t trust any company that still relies on easily-tapped fax lines whenevery doctor or tax office I’ve used has had a secure online portal for uploading documents for years.

stinerman ,
@stinerman@midwest.social avatar

This is because people believe that faxes are “unhackable” because it’s just scanning a piece of paper and transmitting it to another machine that prints it out. They never think that you can photoshop a thing and then print it out and then fax it.

Kusimulkku ,

Dunno but if you’re in a hurry I don’t think it matters

JigglySackles ,

Disrespectful, no. Annoying af on a personal level, yes. If I email, it’s because I have time for that not your stupid rambling stories, I want a paper trail, and I don’t want to deal with people in conversation. I blatantly do not answer calls at work when I am emailing someone and if they ask if they can call, I tell them no and to please use email.

I can understand them calling in your case. I wouldn’t like it, but sometimes it’s just faster to talk things out. So long as you don’t get a rambler.

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