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Is it disrespectful to call someone instead of answering their email?

I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:

there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man

like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?

krayj ,

If answering the email requires writing a book to anticipate all the possible questions or options or complications that might come up, then no it’s not disrespectful to call someone instead.

Smokeydope ,
@Smokeydope@lemmy.world avatar

No.

Dagwood222 ,

No.

JigglySackles ,

Disrespectful, no. Annoying af on a personal level, yes. If I email, it’s because I have time for that not your stupid rambling stories, I want a paper trail, and I don’t want to deal with people in conversation. I blatantly do not answer calls at work when I am emailing someone and if they ask if they can call, I tell them no and to please use email.

I can understand them calling in your case. I wouldn’t like it, but sometimes it’s just faster to talk things out. So long as you don’t get a rambler.

s_s , (edited )

In MLB, Season tickets holders are personally handled by an agent from the team’s ticket office. Some MiLB clubs might do the same.

It’s supposed to make the experience feel more premium.

Just tell him you’d prefer a more “carvana-like” experience.

It’s definitely old-fashioned, but baseball is notoriously slow to change.

HobbitFoot ,

It depends. For some groups of people, it isn’t considered rude to switch methods of contacting people if one person sees a need for it; this is especially prevalent with older people.

Kusimulkku ,

Dunno but if you’re in a hurry I don’t think it matters

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