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AA5B ,

I simply take it as DoorDash warning that it provides poor service. Ok.

jwagner7813 ,

Stop attacking the drivers. If you’re upset about how door dash works, get upset at DOOR DASH itself, not the people they can’t seem to pay properly.

Stop using the service…

DavidGA ,
@DavidGA@lemmy.world avatar

DoorDash “tips” are done before your food arrives, not after, and you can’t change them after you order.

They’re not tips, they’re bribes.

kandoh ,

Signing bonus

Buddahriffic ,

Here’s the main problem as I see it. With these tech services is that you can take a basic framework that acts as a middleman between people wanting a service and people willing to provide it and then scale it up immensely by just adding more computing resources. But not everything scales that way, including the checks and balances that ensure everything is going smoothly and filtering out people trying to use the service in bad faith or incompetence. Support (for both customers and staff), QA, HR, and training don’t necessarily scale (training can, if you have workers that are smart enough to be trained solely from media, but if anything is confusing then it stops scaling well).

And add on to that with it being so scaled up, interactions are often with random people, for both the customers and the workers. They don’t form relationships like what happens in smaller businesses. A good experience won’t say much about what to expect next time. Same thing with a bad experience. And support people have no idea who is complaining and who they are complaining about. They know their identities but not there personalities, or if this driver is generally good and might have had a bad day, or a customer is lying to get free food, or that driver is generally an asshole. A lot of these services do what they can to avoid having a relationship that goes beyond “fulfill order, get paid”.

And on top of this, it’s not really able to handle fluctuating demand well, since services need to have extra capacity to handle spikes in demand. If things are slow, drivers will just log off and do something else with their time, where as a pizza place handling its own delivery will have a better chance of predicting activity levels and scheduling people to be in at that time (and offering incentives to be there in case it turns out to be slow). That’s not to say businesses handling their own delivery service are perfect, but at least they’ll have people seeing what’s going on who can deal with it (eg by sending inside staff to deliver or hiring a delivery service to help with the load until it’s back to manageable levels).

And this article indicates that door dash considers this a feature rather than a bug. After all, if they are taking a cut of all money that gets transferred through their app, of course they’ll encourage customers to pay more. It’s all pretty much passive income for them, other than maintaining the code and servers.

jray4559 ,
@jray4559@lemmy.sdf.org avatar

Don’t like the concept, stop using the service. It’s that simple.

But also that annoying, because this model where your ““tip”” becomes a bribe is a cancer upon society that needs to be eliminated.

RoseRose56 ,
@RoseRose56@lemmy.world avatar

The driver “the clock is ticking bitch ! your food is getting cold” This is actual ridiculous

jwagner7813 ,

You’re upset at the wrong person/thing.

JiveTurkey ,

Tipping needs to die.

GiddyGap ,

Most of Europe got it right

jwagner7813 ,

While it’s called a TIP, it’s not. Nor is it a bribe imo. It’s “door dash is too lazy to pay their driver’s a fair rate, so here is where you come in…” The higher the amount you put in there, the more likely your order will be received And delivered in a timely manner.

If door dash just paid their people properly, this issue wouldn’t exist but they feel the need to maximize their profits instead of doing what’s right for both their employee and customers.

badbytes ,

Here here

Smoogs , (edited )

Why can’t people just learn to cook for themselves. It’s a basic life skill. Your body needs food, learn how to make the stuff. It’s not even a hard skill There’s even food you can do low effort and fast. And it’s healthier cuz when you order out you’re consuming so much more salt and sugar than you’re supposed to and it’ll literally rot your organs.

TryingToEscapeTarkov ,

I’ll give you the real answer. Most people are working so much they are exhausted at the end of the day and the thought of doing anything other than resting is even more exhausting. Door Dash will get there eventually with the food meanwhile you rested the entire time AND have food now. Some of us are depressed on top of this which makes us even less motivated to cook or clean or do anything really. People need to work less and have more free time. Then we will see them cook more and take care of themselves more.

GloveNinja ,

This.

I love to cook, it’s something that brings me joy to see myself create delicious meals and feed my family. But my God, after a long day of work and then getting my kid from daycare, only to come home and have to figure out what I can make and then do it is just too much. I’d rather focus my attention on playing with my kid, and coming down from the day, than spending all my time in the kitchen. I’ll make my kid food and then order something for my wife and I afterwards.

We shouldn’t be punished with cold food just because DoorDash/Uber/Skip won’t pay their drivers properly. I can’t always drop 18% (somehow the norm where I live) on top of their already baked in delivery fee, and service fee. Also, tipping as far as I’m concerned is an after-the-fact action. If you exceed your job I’ll tip you, but delivering my food warm and on-time is your job… Why tip when I consistently have late deliveries anyways. I can always pay a premium to get my food first, but that’s just another fee.

There’s no winning here

DeathsEmbrace ,

If you think this is frustrating you’re not alone. This is a trap made by rich and powerful people to keep people in line. You can’t argue if you’re always overworked and tired. When homelessness is the other choice you don’t even get to make a choice 99% of the time. People died to make work less overbearing and it seems we might have to go through this again for any changes.

Jax ,

I feel like dealing with tipping culture is a byproduct of just giving people more time to recover from a weeks work.

Like a 4 day work week for example. Pay adjusted so no one loses money. People have more time to relax and recover from work, actually live their lives. They cook more, and places like DoorDash can’t parasitically siphon money off of people who are just desperate to rest.

I can’t believe I’ve been conditioned to think this is impossible because it helps people too much. Sometimes I hate the U.S. .

Smoogs ,

I hear you but please understand none of these places have you or your family in mind on nutrition. At the going rate you can start seeing the effects on your body of high sugar and salt as early as your late 40s. Doesn’t matter how much you exercise either. That stuff eats your organs. Diabetes, heart disease, pancreatitis, stomach cancer is just a tip of the iceberg of choices of the lovely shit that is about to greet you for those choices. This is what the people of the ‘growing up on McDonald’s in the 80s” are facing right now. And a lot of them just thought looking lean and exercise was all that took to negate the effects which is bullshit. Exercise only targets fat and caloric intake. It doesn’t negate what overdosing sugar and salt does directly to the organs.

I get that it’s hard but this goes deeper than just convenience. This stuff is really toxic. Literally. Tips aside. Albeit the gouging is pretty fucked up on its own but that should be a hint on how little they care about you. They want your money. They inject salt to make you buy this shit. They don’t care if they kill you and your family over ca$h.

guywithoutaname ,

As a driver for one of these apps it’s more of a bid than a tip. People send me bids to deliver their food and I deliver to the highest bidder. It sucks because that’s not what a tip is supposed to be and the majority of the delivery fee doesn’t go to the driver. That’s why I don’t really order from these delivery apps myself anymore.

thatsnothowyoudoit ,
@thatsnothowyoudoit@lemmy.ca avatar

Thanks for confirming something I thought true. I’ve always been a generous tipper not because I like tipping culture, but because in the absence of an alternative it seems awful to punish the people working hard to scrape together a living by catering to my laziness.

However, I’ve noticed that I almost always get food that’s ordered through these services very quickly – although my small sample size is anecdotal at best. But like you, I don’t order through the apps if I can help it.

yao ,

I often opt to starve/eat random stuff in the house than order. Now if I actually want to order, I have no idea how to order

Smacks ,
@Smacks@lemmy.world avatar

They should also warn that they’ll spit in your food too.

woobie ,

The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. “I’ll pay $10 to the person that brings me a hamburger, dead or alive.”

TheDarksteel94 ,

proceeds to bring a whole freaking cow to your door

UnspecificGravity ,

This implies that your food won’t arrive cold if you do tip, and that hasn’t been my experience at all.

Sarmyth ,

Same. I’ve almost completely stopped using these delivery services because of the extreme costs and middling performance.

When people constantly complain about how underpaid they are doing this job, I realized that I don’t want to pay what people actually want to get paid for this service, so I’ll just stop. Like paying 15 fees and tip is already too much for only 1-2 peoples worth of food. I’d consider it less painful for 6 people’s dinner.

UnspecificGravity ,

Turns out there’s a reason that getting anything and everything delivered on demand hasn’t ever worked. It’s not a function that is worth the cost to very many people.

gearheart ,

I frequently find food bag have been opened when a doordasher delivers orders. It’s odd because the tracker typically shows the dasher stopping in weird residential areas and parking for extended periods of time.

Rivalarrival ,

You know how I know you don’t tip?

Smacks ,
@Smacks@lemmy.world avatar

This you?

Rivalarrival , (edited )

Nah, $5 isn’t a bad tip in my area.

Dashers have two options. Most earn by order. DD pays a pittance of about $2 per order, plus customer tips, but drivers get to decide whether to accept or reject any particular order. To make money this way, drivers have to turn over orders fast. The longer the clock ticks, the less they earn per hour.

The other option is “earn by time”, where the driver earns about $12/hr while they are working on a delivery, plus customer tips. DD gives all their non-tipped orders to anyone foolish enough to select “earn by time”. The only way drivers make any money on these is by driving slow and delaying as long as they can. The longer the clock ticks, the less time they spend off the clock, between orders. The longer they park, the better their per-mile revenue.

When OP describes them as parking for extended periods of time in weird residential areas, it indicates the driver is trying to spend extra time active rather than hustling out more orders. Which means they are working on the “earn by time” mode where DD dumps their non-tipped orders.

When they suggest that drivers are regularly providing this specific manner of shitty service, they inadvertantly outed themself as a shitty customer.

Kotton ,
@Kotton@lemmy.ml avatar

deleted_by_author

    •
    LifeOfChance ,

    The issue with calling it tipping is a tip is for a service that was provided and earned it. If you’re paying before anything that’s just a fee. Nobody is a victim drivers sign up and can leave and those who don’t agree with the rules can stop using it.

    Rivalarrival ,

    That’s not the definition the IRS uses. If DD called it a “fee”, they would have to count it as corporate income and tax it before paying it out to the driver.

    Whatever you “tip”, passes through DD untaxed. It never shows up on DD’s books; it goes straight to the driver’s income.

    From the driver’s perspective, we have to maintain more than 70% Acceptance Rate to remain in the highest tier. If we fall into the lowest tier with a 50% Acceptance Rate, virtually all orders we see are untipped and long distance. In my area, we call it “eating shit” when we have to accept loss-generating orders just to maintain ratings.

    What really pisses me off is that an untipped order gets offered to every driver in the area. I need to accept 4 orders to maintain my rating after refusing 1 untipped order. There’s 10-30 drivers active in my area at any one time. A single untipped order anywhere in the area fucks up the ratings of every driver active during that time, and 10-30 drivers need a total of 40-120 orders to unfuck the damage caused by that one non-tipping asshole.

    Uber is worse: I often see the same shitty order get passed around to every driver multiple times, fucking up my rating with them every time it comes around.

    redknight942 ,

    This is why Instacart’s model for shoppers is better. You see the orders pop up and have a chance to accept them. The mileage is shown. There is no timer or “acceptance rate” bull. I’ve seen orders with high items, high mileage and low pay sit for hours on the marketplace.

    Rivalarrival ,

    Had a 13 mile delivery to the middle of nowhere, with an unpaid 13 mile return. For that round trip, I get to deduct $16.38 in mileage on my taxes. DD paid a $3 delivery fee.

    If DD wants to keep paying these shit fees and rely solely on tips, they need to stop counting tipless orders against driver acceptance rates and completion rates.

    bitwolf ,

    The worst part is some lazy restaurants just link to doordash instead of paying proper delivery drivers so you can’t even avoid door dash if you like certain restaurants.

    Chobbes ,

    I mean in fairness before these services most restaurants did not have delivery options at all, so I don’t think this is that surprising? It was not long ago that your delivery options in many places were just pizza or Chinese.

    LifeInMultipleChoice ,

    Little Ceasers offers delivery and sends it through doordash here. Curious if that is because they don’t want to deal with it or it is somehow cheaper on their end.

    Jakeroxs ,

    Little Ceasers didn’t offer delivery before these apps either though.

    jwagner7813 ,

    Yeah but that’s the problem. They’re essentially outsourcing something they couldn’t afford in the first place so DD becomes the bad guy for not paying their employees instead. Then the customer bitches at the driver’s because the drivers don’t want shitty pay for their work. Stop using DD.

    Wahots ,
    @Wahots@pawb.social avatar

    I just don’t go to restaurants that do this or close their eatery to the public because they expect everyone to use DD, haha. Though I mostly just cook at home, restaurant food took a massive nosedive during the pandemic. More expensive, and generally tastes worse. :/

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