I thought the GOP shut that down (or maybe it was a bill that passed but got toned down/gutted, but I don’t believe there was a federal bill passed - hope I’m wrong though).
Caught? Like if I get caught putting a giant spoiler on my Cadillac? Sure it should be a crime but it’s not. I did it in my front yard and it took 6 weeks to finish installing and painting it and all my neighbors saw me do it, and I’m here telling you about it. There’s no caught because it was my Cadillac, my spoiler, and my own bad taste.
When I was a child, I used to make fun of Mexican low riders with crazy paint and spoilers. Then I went to Mexico and I realized I was an uncultured buffoon. Every car looked like the cars I saw in LA and the people spend countless hours modifying their cars.
Now I rejoice in people’s car passion, no matter what you do to their cars.
Assuming they don’t have a forced arbitration clause, you’d probably win in small claims court because it’d cost them a ton of money to send a lawyer there to argue the case over a ~$1,000 phone.
If you stole a phone from a Google office, they would call the police and you go to jail. If Google steals your phone, you can try to sue them. The system working as intented, keeping us lowly plebs in our place.
In another example of how our pay-to-play society privileges the extremely wealthy, they won’t say things like that because they could get sued for it, and even though it’s a totally accurate description of the behaviour, they might not be able to survive the process of being sued, whereas Google would just use the lawyers they keep on retainer as part of their cost of doing business.
The fact that the US allows companies to flat out steal your device during a repair process is insane.
The US doesn't allow it. Google won't keep your phone; they'll just refuse to service it. They had that line in their TOS for their own protection for weird scenarios, but they're not going to keep your phone. Why would they? It's broken and full of parts they can't use; they're not going to just let it occupy space in their warehouse, they'll send it back.
This whole thing is an absurd overreaction to a poorly-written line in a TOS that has never even been enforced.
it sounds like the unlikely outcome of two reasonable policies.
you might not get back the device you send in - say it’s a simple broken screen and they’re willing to cover it. its easier to just send you an already refurbished identical model and then toss your phone into the queue to be fixed later.
unauthorized parts may violate your warranty and whatever you send in isn’t going to get repaired.
They should still just return it. but if you know it’s not covered you shouldn’t really send it in and it makes sense to cover their ass policy wise even if they do make an effort to just return them.
LOL put the debate textbooks down and use your noggin. I’m asking you to back up your statements. In this case it would be fairly easy to prove a negative if you actually had any. If you don’t have any evidence then don’t say it.
More than likely the reason for this is because they are not sending the original device back.
They are probably pulling a used one that is in good shape from the shelf that is the same style, etc - shipping it to you as the replacement in order to save time and sending yours back to a repair center to be worked on if possible.
They should either disclose longer turnaround times for people in those situations, charge (after authorization) for a non-warranty repair, or send the device back unrepairable if that’s the case (which they do in some regions).
Why should they do that? If they decide it's a better use of their resources to swap the entire device than to repair the original and ship it back, why would you be opposed to that? You're getting an entire new device out of the deal and coming out ahead with new hardware (and possibly upgraded hardware, if there have been manufacturing revisions since your original purchase).
If it's a matter of your data, it should always be assumed that you will lose 100% of your data when you send a device in for repair, no matter what the repair is. There's always a chance that they need to replace a component containing the storage, that your device has to be reset to defaults after a part has been replaced anyway, or that it just straight-up gets physically lost in the mail. Backup before sending in anything for repairs. Why anybody would put an un-wiped phone in the mail in the first place, is beyond me.
Isn’t the idea that they’d say “Sorry, your device isn’t supported for our repairs, and we’re unable to send anything back to you”? So the user gets nothing?
Another article I came across suggested that Samsung would “destroy” the device, but nothing about Google doing that. I thought that that’s what all the rage was about, but instead it might just be clickbait, lol
Came here to say this. Companies send refurbished devices out, they usually make it really clear that you should wipe your device and not expect to get data back exactly because once they receive the device and verify its condition within reason, they send a replacement. Nintendo, Apple, Pixel, Samsung have all done it to me.
Pixel is doing this because they can’t send someone else a phone with a non-oem part. If they do in the US they take liability if it’s a cheap Alibaba knockoff that does something stupid like make the battery explode. As screwed up as the US laws are, it’s difficult to fault them for CYA.
Bottom line is, if the phone has a non-oem part they can’t vouch for it, so they need to put your phone in the queue to get fixed is how it reads to me.