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gregorum , in I love all my statements equally. (I don't care for GOTO) 

<span style="color:#323232;">ifelse 
</span><span style="color:#323232;">    eatme 
</span>
Ambiorickx , in I know, I know, but this revision compiles

“Documentation”

Spoken like someone who never came close to SAP

nogooduser , in Isn't it ironic, don't you think?

I recently had a complaint form refuse my complaint because it was too rude!

There wasn’t any bad language in it at all. I removed the sentence "It’s now more than two months since the accident and I would have expected the repairs to have been completed by now” and that let it through - sensitive or what?

dustyData ,

I once had the opposite experience. Calmly and amiably complained about an employee misbehaving, but got asked aside by the manager to talk. She asked me to put the complaint in writing through their system and, looking directly at my eyes, added “Please feel free to be as explicit and emotionally expressive as you want. Don’t refrain from expletives, rudeness and bad words. We would really, really want to understand the extent of your upset over this situation, you know what I mean?” That’s when I realized that she wanted to fire this employee guilt free and was asking me to give her the ammo for the firing squad in front of HR.

squirrel , in Isn't it ironic, don't you think?
@squirrel@discuss.tchncs.de avatar

It’s like raiiiiiiin

eric ,

On your wedding day

Bipta , in Isn't it ironic, don't you think?

Before I do anything "risky" with forms I copy the text AND paste it somewhere else to confirm I really copied it. Only then do I take the next action, and still I get burned all the time by crap like this one way or another.

docAvid ,

I usually just start from typing it up in emacs, then copy paste it to the fussy little form. Anything over six words, it probably saves me time, even if nothing was going to go wrong. And then… Just as you said.

zlatko , in Isn't it ironic, don't you think?

Well can you attach it when you fill the 250 characters?

quicken , in Isn't it ironic, don't you think?

At 250 char no one is reading it. They’re just doing sentiment analysis and scanning for common words

sparr OP ,

It’s a legal complaint. Someone is going to get fined, likely thousands of dollars, if the complaint is substantiated. I strongly suspect a human will be reading the whole thing more than once, before proceeding to gather much more info.

marcos , in Isn't it ironic, don't you think?

To be fair, if the interface let you add a lot of information, the instruction would be way too hard to comply with.

kayaven , in Isn't it ironic, don't you think?
@kayaven@lemmy.world avatar

I’d post the full complaint to a site like Pastebin, then share the link with them.

Though I wonder: if they limit the text to 250 characters, do they even care to read the complaints at all…

Xel ,
@Xel@mujico.org avatar

I know of a certain big company that has a bug report UI in one of their main products that literally goes nowhere, it used to go to a table in the db, then they removed the table since it was not really used and they wanted to get more storage, so someone quick fixed the bug report to go to a Google sheet

Nobody really checks that sheet and it is not automated or used for anything at all, the person that created that sheet was also deprovisioned some time ago.

Also since many things have changed the only thing that is pulled to the sheet is the first field to specify the category of the bug, all the descriptions, files, photos, logs and more granular items are just not going anywhere.

When this was reported the only reply from management was “QA will check it later” this was 2 years ago so…yeah

JonEFive , in Isn't it ironic, don't you think?

It’s not a request, it’s a challenge.

18107 , in This one goes out to the sysadmins in the crowd.

I really hope those aren’t factorials.

ptz OP ,
@ptz@dubvee.org avatar

Depends on which crappy software vendor I’m dealing with in any given week. lol

Ocelot , (edited ) in This one goes out to the sysadmins in the crowd.

oh god i felt this one. Devs too busy, incompetent or just plain lazy to figure out why their code is so slow, so just have ops throw more CPU and memory at it to brute force performance. Then ops gets to try to explain to management why we are spending $500k per month to AWS to support 50 concurrent users.

CIA_chatbot ,

You and me both

Vlyn ,

The sad thing: Throwing hardware at a problem was actually cheaper for a long time. You could buy that $1500 CPU and put it in your dedicated server, or spend 40 developer hours at $100 a pop. Obviously I’m talking about after the easy software side optimizations have already been put in (no amount of hardware will save you if you use the wrong data structures).

Nowadays you pay $500 a month for 4 measly CPU cores in Azure. Or “less than 1 core” for an SQL Server.

Obviously you have a lot more scalability and reliability in the cloud. But for $500 a month each we had a 16 core, 512 GB RAM machine in the datacenter (4 of them). That kind of hardware on AWS or Azure would bankrupt most companies in a year.

Aceticon ,

Well, having been on the other side, sometimes the Dev is also trying to fight the good fight whilst having to use some crap 3rd party system/library that’s imposed from above because somebody at the C-suite level after suitably dinned and wined (and who knows what more, including implied or even explicit promises for the future of their career) signed a massive agreement with one of the big corporate software providers so now those of us at the coalface have to justify to money spent on that contract by using every POS from said big corporate software provider.

I mean, I might be exagerating the overtly corrupt nature of the deal (in my experience its more a mix of CTO incompetence - or being pretty much powerless at the C-Suite level because his is not the core business, hence overriden - and the high-level management trading favours using company money and more for personal rather than corporate reasons) but even competent devs that know their thing can’t really do much when they have to use a bug-riddled POS massive framework from some vendor that doesn’t even have proper support, for “corporate reasons”.

phoenixz ,

I got somebody at the C-suite level fired after I presented evidence of him wining and dining with a shit supplier (actually being buddy buddy and literally dining with him on a weekly basis), also for not knowing the consequences of his decisions and also for him bring unable to keep his hands off employees below him (me included).

Within 3 months there were 5 severe complaints against him with the CEO and humans resources.

The company had whistleblower protections but obviously fired me for my troubles as well anyway.

I don’t care, the fucker was evil and the company honestly too and I’m happy I’m gone there.

Aceticon ,

That is good to hear (except the part about them firing you in the end).

phoenixz ,

It sucked in the moment, but now I’m more than fine with it. I see the company for what it is now, quite evil and a detriment to society. I’m happy I’m gone there.

yukichigai , in This one goes out to the sysadmins in the crowd.
@yukichigai@kbin.social avatar

Bonus if the vendor refuses to provide any further support until your department signs off on the resource expansion.

In a just world that's when you drop the vendor. In a just world.

very_well_lost ,

cough Oracle cough

Labonnie ,

Then we’d probably have to drop each and every vendor…😩

TQuid , in This one goes out to the sysadmins in the crowd.

snif

I feel so seen

TrenchcoatFullofBats , in This one goes out to the sysadmins in the crowd.

Great. Now my left eye is twitching uncontrollably and I want to punch a sales drone into next quarter.

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