Why is this being downvoted? Doesn’t it make sense that senior developers spend more time sending emails than staying up through the night writing code?
A senior dev writes a program to generate her email.
I have actually done this, and for more than just automated responses. It was before ChatGPT, though; now, I’d be surprised if even junior devs aren’t doing it.
CI / CD baby, every autosave my build pipeline clones my email, transpiles it into more easily understood archaic English and then sends a copy to the intended recipient while kicking off a chron job to send an automated follow up email to them and everyone they’re contacts with 2 hours from commit time.
I feel like there’s a specific peak between total technical ignorance and a weary understanding of how fickle technology can be. On this peak is the height of arrogance, where you believe you’ve really got everything figured out. Part of learning is understanding that, yes, sometimes you really did just forget to plug the modem in.
Yep, that one where the person on the peak starts lecturing you in abstract terms about trying the simplest hypotheses and such, while you are trying to solve their problem.
I know the philosophy part that asshole is talking about, only he has no bloody clue which part is simple and which is not here.
I find this a fascinating phenomenon. Some of it is ignorance of the technology. Which I get because you can’t expect everyone to be experts (but if you don’t know the difference between a browser and your desktop just fuck off back to the bronze age).
The other is a true lack of empathy in the context of communication. Being able to communicate effectively with an equal onus on both parties to understand and adapt the dialog until the information has effectively been transferred is not hard, really, but some people just don’t care enough about the person on the other end of the line to be bothered.
That is infuriating when you’re trying to be helpful.
As a former IT help desk person, I can confirm that we do in fact love it when people give us good info. People who write screen broke shouldn’t be working with technology more advanced than a shovel
Honestly most unsavvy people don’t even realize they can turn their monitors off. Especially if the buttons are behind or under the screen, they wouldn’t even know the buttons were there.
There’s some older ones where there are actual buttons on the bottom of the screen. Beats me how the people who press them to turn it off manage to press the power button for the PC to turn it on.
I remember some old movie that was on TV ~30 years ago. A terrorist group broke into some computer room to destroy the data. They shot the monitors to smithereens and ran away.
Considering our IT department replaces computers without moving over our files (like come on, just swap the drives!), I honestly wouldn’t be surprised if that’s how they’d treat it.
I work in our service department myself (not as support tech though), but obviously, all tickets are supposed to go through 1st level. I don’t wanna be the dick skipping queue, so I did then one time I had an issue.
There’s a unique feeling of satisfaction to submitting a ticket with basically all the 1st level troubleshooting in the notes, allowing the tech to immediately escalate it to a 2nd level team. One quick call, one check I didn’t know about, already prepared the escalation notes while it ran. Never have I heard our support sound so cheerful.
Still riding the high of RMAing my Index. Included all the steps I did and the reply was essentially, “Thanks for troubleshooting, confirm your address and we’ll ship your replacement.”
My favorite little story was while working short-term at a company. Had some issues, did my normal troubleshooting steps and Google searches, identified what I felt the issue was and knew I wouldn’t have enough access to fix it. Reached out and got a response “Blah blah blaaah schedule blah blah Remote-In.”
Later on he sent me a message and remotes into my computer. I take control quick, open up notepad, and type out “Hi!”
To this day I swear that little show earned me more difficult fake phishing attempts. Which I mention because he specifically told me one day he had experience in the information security sector. Lo’ and behold!
The other day I was having a bad day and had a call from an unknown number, so I decided to pick up but let them talk first. They just hang up and have not called again.
I don’t think it was a good idea to pick up in the first place, but it was curious in the end.
programmer_humor
Active
This magazine is from a federated server and may be incomplete. Browse more on the original instance.