I started boycotting Starbucks when I learned they had partnered with Nestle for store-bought products - their Sumatra and Komodo Dragon coffees were pretty good.
I send an email every year or so to let them know, since boycotts aren’t effective if the group being boycotted doesn’t know why, with predictably apathetic responses.
Anyway, if you’re a no-Nestle person then Starbucks is on the list…
Thanks! Did not know about the Nestle connection. We stopped going to Starbucks when it moved to a fast food type experience vs the cafe feel it had at launch here.
Will be verifying they moved the hell away from Nestle before we consider returning.
Bastian said the figure includes not just lost revenue but “the tens of millions of dollars per day in compensation and hotels” over a period of five days. The amount is roughly in line with analysts’ estimates. Delta didn’t disclose how many customers were affected or how many canceled their flights.
It’s important to note that the DOT recently clarified a rule that reinforced that if an airline cancels a flight, they have to compensate the customer. So that’s the real reason why Delta had to spend so much, they couldn’t ignore their customers and had to pay out for their inconvenience.
So think about how much worse it might have been for fliers if a more industry-friendly Transportation Secretary were in charge. The airlines might not have had to pay out nearly as much to stranded customers, and we’d be hearing about how stranded fliers got nothing at all.
Yeah… Maybe don’t put all your IT eggs in one basket next time.
Delta is the one that chose to use Crowdstrike on so many critical systems therefore the fault still lies with Delta.
Every big company thinks that when they outsource a solution or buy software they’re getting out of some responsibility. They’re not. When that 3rd party causes a critical failure the proverbial finger still points at the company that chose to use the 3rd party.
The shareholders of Delta should hold this guy responsible for this failure. They shouldn’t let him get away with blaming Crowdstrike.
I think what @riskable was saying is you shouldn't have multiple mission critical systems all using the same 3rd party services. Have a mix of at least two, so if one 3rd party service goes down not everything goes down with it
That sounds easy to say, but in execution it would be massively complicated. Modern enterprises are littered with 3rd party services all over the place. The alternative is writing and maintaining your own solution in house, which is an incredibly heavy lift to cover the entirety of all services needed in the enterprise. Most large enterprises are resources starved as is, and this suggestion of having redundancy for any 3rd party service that touches mission critical workloads would probably increase burden and costs by at least 50%. I don’t see that happening in commercial companies.
As far as the companies go, their lack of resources is an entirely self-inflicted problem, because they're won't invest in increasing those resources, like more IT infrastructure and staff.
It's the same as many companies that keep terrible backups of their data (if any) when they're not bound to by the law, because they simply don't want to pay for it, even though it could very well save them from ruin.
The crowdstrike incident was as bad as it was exactly because loads of companies had their eggs in one basket. Those that didn't recovered much quicker. Redundancy is the lesson to take from this that none of them will learn.
As far as the companies go, their lack of resources is an entirely self-inflicted problem, because they’re won’t invest in increasing those resources, like more IT infrastructure and staff.
Play that out to its logical conclusion.
Our example airline suddenly doubles or triples its IT budget.
The increased costs don’t actually increase profit it merely increases resiliency
Other airlines don’t do this.
Our example airline has to increase ticket prices or fees to cover the increased IT spending.
Other airlines don’t do this.
Customers start predominantly flying the other airlines with their cheaper fares.
Our example airline goes out of business, or gets acquired by one of the other airlines
The end result is all operating airlines are back to the prior stance.
First, multiple business systems are already being supported, and the OS only incidentally. Assuming double or triple IT costs is very unlikely, but feel free to post evidence to the contrary.
Second, a tight coupling between costs and prices. Anyone that’s been paying attention to gouging and shrinkflation of the past few years of record profits, or the doomsaying virtually anywhere the minimum wage has increased and businesses haven’t been annihilated, would know this is nonsense.
First, multiple business systems are already being supported, and the OS only incidentally. Assuming double or triple IT costs is very unlikely, but feel free to post evidence to the contrary.
The suggestion the poster made was that ALL 3rd party services need to have an additional counterpart for redundancy. So we’re not just talking about a second AV vendor. We have to duplicate ALL 3rd party services running on or supporting critical workloads to meet what that poster is suggesting.
inventory agents
OS patching
security vulnerability scanning
file and DB level backup
monitoring and alerting
remote access management
PAM management
secrets management
config managment
…the list goes on.
Anyone that’s been paying attention to gouging and shrinkflation of the past few years of record profits, or the doomsaying virtually anywhere the minimum wage has increased and businesses haven’t been annihilated, would know this is nonsense.
You’re suggesting the companies simply take less profits? Those company’s board of directors will get annihilated by shareholders. The board would be voted out with their IT improvement plans, and replace with those that would return to profitability.
customers start predominantly flying the other airlines with cheaper fares
I was with you till this part, except with the way flying is set up in this country, there’s very little competition between airlines. They’ve essentially set themselves up with airports/hubs so if an airline is down for a day, that’s kinda it unless you want to switch to a different airport.
In the USA besides very small cities, this isn’t my experience. My flights out of my home airport are spread across 5 or 6 airlines. My city doesn’t even break into the top ten largest in the nation. As far as domestic destinations, There are usually 3 to 5 airlines available as choices.
In this case, it’s a local third party tool and they thought they could control to cadence of updates. There was no reason to think there was anything particularly unstable about the situation.
This is closer to saying that half of your servers should be Linux and half should be windows in case one has a bug.
Crowdstrike bypassed user controls on updates.
The normal responsible course of action is to deploy an update to a small test environment, test to make sure it doesn’t break anything, and then slowly deploy it to more places while watching for unexpected errors.
Crowdstrike shotgunned it to every system at once without monitoring, with grossly inadequate testing, and entirely bypassed any user configurable setting to avoid or opt out of the update.
I was much more willing to put the blame on the organizers that had the outages for failing to follow best practices before I learned that they way the update was pushed would have entirely bypassed any of those safeguards.
It’s unreasonable to say that an organization needs to run multiple copies of every service with different fundamental infrastructure choices for each in case one magics itself broken.
If I were in charge I wouldn’t put anything critical on Windows. Not only because it’s total garbage from a security standpoint but it’s also garbage from a stability standpoint. It’s always had these sorts of problems and it always will because Microsoft absolutely refuses to break backwards compatibility and that’s precisely what they’d have to do in order to move forward into the realm of, “modern OS”. Things like NTFS and the way file locking works would need to go. Everything being executable by default would need to end and so, so much more low-level stuff that would break like everything.
Aside about stability: You just cannot keep Windows up and running for long before you have to reboot due to the way file locking works (nearly all updates can’t apply until the process owning them “lets go”, as it were and that process usually involves kernel stuff… due to security hacks they’ve added on since WinNT 3.5 LOL). You can’t make it immutable. You can’t lock it down in any effective way without disabling your ability to monitor it properly (e.g. with EDR tools). It just wasn’t made for that… It’s a desktop operating system. Meant for ONE user using it at a time (and one main application/service, really). Trying to turn it into a server that runs many processes simultaneously under different security contexts is just not what it was meant to do. The only reason why that kinda sort of works is because of hacks upon hacks upon hacks and very careful engineering around a seemingly endless array of stupid limitations that are a core part of the OS.
This is not a backwards compatibility thing, or on Microsoft at all, despite the flaws you accurately point out. For that matter the entire architecture of modern PCs is a weird hodgepodge of new systems tacked onto older ones.
Crowdstrike's signed driver was set to load at boot.
Crowdstrike's signed driver was running unsigned code at the kernel level and it crashed. It crashed because the code was trying to read a pointer from the corrupt file data, and it had no protection at all against a bad file.
Just to reiterate: It loaded up a file and read from it at the kernel level without any checks that the file was valid.
As it should, windows treats any crash at the kernel level as a critical issue. and bluescreens the system to protect it.
The entire fix is to boot into safe mode and delete the corrupt update file crowdstrike sent.
Adding another reply since I went on a bit of a rant in my other one… You’re actually missing the point I was trying to make: No matter what solution you choose it’s still your fault for choosing it. There are a zillion mitigations and “back up plans” that can be used when you feel like you have no choice but to use a dangerous 3rd party tool (e.g. one that installs kernel modules). Delta obviously didn’t do any of that due diligence.
And due diligence is “the investigation or exercise of care that a reasonable business or person is normally expected to take before entering into an agreement or contract with another party or an act with a certain standard of care”. Having BC/DR plans isn’t part of due diligence.
Deciphering media bias is tough, and finding 1 site that will ‘perfectly’ identify biases is an impossible task, but at the minimum having this bot show up on posts ‘gets people thinking’ about the credibility of their news sources.
MBFC doesn’t have to be the ultimate arbitrator either. If it is missing something about a specific article people can call it out in the comments. At the end of the day, the worst thing it does is add more data about a news source and I’m not gonna complain about that.
What’s shocking is your complete lack of empathy for the poor C-Suite execs that might not be able to afford their second yacht if they did that. Did you even consider how it would barely impact them?
I live in STL and get a constant flood of campaign flyer garbage from Wesley bells campaign and pacs all trying to get rid of Cori.
The paper waste alone makes me not want to vote for Bell, but the more I read about him the more I think this guy is supported by the wrong people for very wrong reasons.
Republicans literally voted against their own immigration reform.
If Biden really wants to pass this reform, he has to come out and say that he is against it, then all the republicans will wax poetic about how important Supreme Court reform is, then they vote on it….
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