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Creative Good: Why customers don’t want chat bots (creativegood.com)

The author argues that customers do not actually want chat bots for customer service, contrary to what companies claim. Chat bots can only handle simple, routine queries, but for complicated issues customers want to speak to a human representative. Companies are pushing chat bots to reduce costs and increase profits, without...

Texas defendant challenging federal gun law at the Supreme Court says he doesn’t want firearms anymore (www.cnn.com)

Zackey Rahimi, the Texas criminal defendant challenging a federal gun law before the Supreme Court on Tuesday, said this summer that he no longer wanted to own firearms and expressed remorse for his actions that got him in trouble with the law....

FBI report: Violent crime decreases to pre-pandemic levels, but property crime is on the rise (apnews.com)

Violent crime across the U.S. decreased last year — dropping to about the same level as before the onset of the COVID-19 pandemic — but property crimes rose substantially, according to data in the FBI’s annual crime report released Monday....

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