There have been multiple accounts created with the sole purpose of posting advertisement posts or replies containing unsolicited advertising.

Accounts which solely post advertisements, or persistently post them may be terminated.

We should stop saying "The customer is always right" because it's not true

In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

autumn_rain ,

I think the saying is an abstract concept and began because the customer is always right if the business is doing well or not, but somehow the meaning got twisted around to an abomination of “Customer is entitled to bully, throw a tantrum and be arrogant and demanding.”

dynamojoe ,

The trick is finding which customers are entitled idiots and un-customer them.

p_diablo ,

We became much better at doing that during covid. We all have enough stress already, we don’t need to take yours too!

PunnyName ,

In matters of taste.

They’re still idiots. But people forget that second part, and become extremely entitled little shits.

Case ,

The problem isn’t the customer’s expectations (within rational limits of course) the problem is all the levels of managent giving the customer satisfaction because they don’t understans, and always forget thr last part about taste.

I know, that if I go to a Walmart and start a big enough fuss, Walmart will give as little as they can (to often monetarily desperate) to get them to stop causing a scene.

I worked in electronics, and per protocol had to inspect a returned PS2. It was physically beat up, had paint splotches on it, and it would not power on, and thr serial number was missing.

I said no. Simple as that. Not paid enough to fight customers. They wanted a manager. Two hours later they walked out with fucking cash.

Chiller ,

notalwaysright.com/working/

The site has expanded to other not always right things 👍

kaotic ,

The full quote is “The customer is always right in matters of taste.”

Hypersapien ,

And it was never a saying, it was a commercial tagline.

Corkyskog ,

Other people have covered the true definition, so let me pick apart your examples.

Bigger and less fuel efficient vehicles are being produced because of fleet emission standards, as trucks and SUVS don’t count towards your “fleet” lineup. So companies are producing and pushing these hard, otherwise they will need to go mostly electric very quickly to meet emission standards. (It’s stupid I know, but blame lobbying and very old policies made to protect the American truck market).

Bigger and more fattening meals are being produced because they can charge more and using less healthy ingredients is typically cheaper. Much of the cost of your meal is the labor. So restaurants would rather serve you 4x the average serving size of your favorite pasta dish for $26 than a healthy portion for $18. The cost difference for the ingredients are nearly negligible compared to overhead and labor.

All of this is about profits, no one actually asked for any of this (and good luck making businesses go backwards and give up profits). I don’t know the specifics regarding the housing market and the trend towards building mcmansions, but I would bet there is a profit incentive and it’s not purely demand driven as well.

  • All
  • Subscribed
  • Moderated
  • Favorites
  • •
  • [email protected]
  • random
  • lifeLocal
  • goranko
  • All magazines
    •