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We should stop saying "The customer is always right" because it's not true

In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

OpenStars ,
@OpenStars@kbin.social avatar

That saying was not meant to be interpreted as literally true - it was designed to extract more money from customers who would generate repeat business = moar profits.

downpunxx ,
@downpunxx@kbin.social avatar

The maxim "The Customer is always right" comes from management and or ownership of a customer/retail business whose purpose was to promote the feeling in current and potential customers, that their needs were paramount to all other concerns, as a way for the business to procure and retain more customers, so that the business thrives and profit is made.

Employees feelings and work environment were purposefully ignored as being far less important than the income generated from customers who experience complete satisfaction in the transaction of money for goods and services, and can depend on their being equitable recompense should any issue or problem occur, to their ultimate benefit.

This was never an employee concerned protocol, only a customer and profit driven protocol, which businesses employed, and still sometimes employ.

legostepper , (edited )

deleted_by_author

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    Semi-Hemi-Demigod ,
    @Semi-Hemi-Demigod@kbin.social avatar

    Blackstone’s end goal is to make everyone a renter.

    Razorwire666 ,

    Most people misunderstand the meaning, it’s not each customer that is always rights, it’s the customer base as a hole, but even that is meaningless when everything is owned by a handful of monopolies so consumers don’t even have a choice.

    Carighan ,
    @Carighan@lemmy.world avatar

    A close friend works in a pet shop, and half the time the customer could not be more wrong or more of an asshole if their life depended on it, tbh.

    We need a new place in hell, staffed entirely by vampire monster bunnies, for parents who bring their kids to a pet shop to let them “play with” the animals there and knock on the glasses and shit.

    glad_cat , (edited )

    I don’t understand how a “rude customer” is related to “most people buy big cars.” Also, the customer is always right is an American thing, that may explain why I’m confused.

    Last but not least, I bought the smallest car available because I wanted this. Most people buy big cars because they are influenced by the things around them, it doesn’t mean that they are rude to the cashiers.

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