None of y’all are plumbers and most of y’all work in IT and it fucking shows.
This is not a case where a photo is required or even all that helpful.
A photo shows that water is running. Is it hot, is it cold, is it lukewarm? Who knows?? Certainly not the landlord.
Probing questions sure would have been helpful. Like is the water lukewarm or cold?
If it’s either it doesn’t matter, the heater is not working and a plumber is required.
Now what if the water isn’t running? Well then the response would indicate that.
“No there’s no water at all when I turn on the hot water.”
Ok that’s an entirely different problem, could be the heater, could be someone turned a valve off.
But even that much information isn’t all that important because no matter what the problem is, or where it’s located, the tenant will not be able to resolve this issue, a plumber is required. They’ll need access to the premises, because water heaters are generally inside the unit, which means the tenant will likely need to be present when the plumber shows up.
The plumber is absolutely not going to show up with a water heater based on what information he can get out of a text. He’s going to come in, and investigate the issue. Sometimes it’s a quick fix, sometimes it’s a problem. Generally the tenant is going to have absolutely no way of resolving it themselves, and generally a landlord wouldn’t want them to.
This is not an IT ticket, it’s a "call a fucking plumber my shits broken " ticket.
None of y’all are plumbers and most of y’all work in IT and it fucking shows
You’re not a plumber and you lack problem fixing skills and it fucking shows. 🙄
The photo shows:
water is running, meaning: the faucet works, the pipe to the faucet works, the water is not shut off
the faucet seems to be of a two valve kind, meaning: if the tenant is not an idiot and didn’t turn on the wrong valve, and they did wait a reasonable time for hot water to come out, then the problem is not with the faucet but with the heater
the faucet can not be the problem, meaning a plumber does not need to carry a spare faucet, but the pipes could be hooked up wrong (hot pipe to cold valve and vice versa), which could be and easy fox for the landlord themselves without having to pay a plumber
Probing questions would be only useful if the tenant spent some effort on answering them, instead of, for example:
is the water lukewarm or cold?
A: Yes.
what if the water isn’t running?
A: There is no hot water.
This is not an IT ticket, it’s a general problem solving procedure issue.
There were urban legends back in the 80s and 90s about tourists in beach resort cities hooking up with attractive women in bars and discos, going back to their apartments or hotel rooms to keep drinking, passing out, then waking up next day… without the corneas of their eyes! Completely blind!
A friend of mine many many years ago met a girl on a dating site and mentioned it to his mom. She announced that it was a kidney harvesting scam and would not let him go on the date unless he agreed to check in with her afterwards. During the date she texted him multiple times to watch his drink and make sure he doesn’t get his kidneys harvested. When he didn’t respond fast enough she called me and made me promise I would go and rescue him if it happened. After the date she wouldn’t accept text messages that everything was fine. He had to call her and make sure that she could hear his voice. She also called me again and asked me to drop by his apartment to make sure he was there.
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