First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

queermunist , 11 days ago

https://lemmy.ml/pictrs/image/7fd9e2b5-3e04-405e-a378-daefd002fd08.jpeg

aStonedSanta , 10 days ago

https://lemm.ee/pictrs/image/9dccf3a2-f93f-4c98-9a54-153660f5282f.jpeg

jupyter_rain , 11 days ago

Jokes on them, seeing my family would only stress me more and my favourite music is not calming.

BubbleMonkey , 11 days ago

Jokes on them, I don’t have family and don’t really listen to music.

Checkmate, AI-theists!

Sidhean , 10 days ago

Im stealing AI theist. That’s unreasonably clever

recklessengagement , 11 days ago

What the fuck

This is fucking insane

prex , 11 days ago

https://aussie.zone/pictrs/image/c208eeae-f255-4ba5-87a8-428c0ed435ac.jpeg

SupraMario , 11 days ago

“The beatings will continue until morale improves.”

Th4tGuyII , 11 days ago

Now this is a boring dystopia -- make a halfarsed attempt to "help" mentally exhausted call workers rather than giving them the power to punish abusive customers or to actually fix whatever corporate-level fuckery made them that way in the first place.

fine_sandy_bottom , 10 days ago

It’s so absurd it doesn’t sound credible?

Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.

It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.

PeteBauxigeg , 11 days ago

Fucking hell

JoMiran , 11 days ago

They gonna braindance choombas that can’t cope with meatspace.

DmMacniel , 11 days ago

But BDs are not just for fondling virtual tits.

pleb_maximus , 11 days ago

There are other things worthwhile?

VindictiveJudge , 10 days ago

They’re technically real tits, it’s just that they’re someone else’s memory of said tits.

grue , 11 days ago

They should be more concerned with calming down abusive customers – or, in the even more likely event that the customer is justifiably irate, correcting whatever corporate fuckery incited the whole situation in the first place!

But of course they won’t even consider that, and will place all the blame on the low-level peon instead.

boredtortoise , 11 days ago

If you feel you are not properly sedated, call 348-844 immediately. Failure to do so may result in prosecution for criminal drug evasion.

rtxn , 11 days ago

“Are you feeling stressed? Did you just lose a family member? Or are you living in an abusive relationship? Well, do I have the stuff for that!”

Deceptichum , 11 days ago

“Baby Shark doodoo” we know you love this song because it’s your most played ok Spotify.

Vinny_93 , 11 days ago

What the actual sh*tnuggets

Edit: I did some further research for different sources and can’t seem to find the same article anywhere. I can only find one that says they will use AI to alter hostile tones from call center employees.

Th4tGuyII , 11 days ago

Honestly that doesn't sound much better - essentially whitewashing the vocals of call centre employees to make them sound more pleasant to horrible customers

scytale , 11 days ago

Like a face filter but for your voice.

Speculater , 11 days ago

No cap, I’d use that.

andrew_bidlaw , 11 days ago

A happy voice tells the customer to take the plugged in product with them once they want to take a bath.