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The Sound Of Failure At Sonos

  • Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
fubarx ,

When Sonos first came out, they had this really easy to use, standalone device. It had a track wheel like the old iPods, buttons, and a color display. That made it easy for non-tech people to browse and choose what to play. Then they decided to drop that and go the app route. It’s been downhill ever since.

https://lemmy.ml/pictrs/image/da288c3c-d9f0-4b7d-9c8d-c703c3c720c1.jpeg

Telorand ,

I have a Sonos speaker, and the fact that I’m forced to use their app that still sucks has definitely caused me to look elsewhere for my next similar device.

AA5B ,

What do you use the app for? I used it for initial setup and setting alarms, but haven’t tried the new app yet. I mostly use the Spotify app over airplay to play on SONOS, or Alexa

Telorand ,

Because of their dumb spat with Google, I can’t connect my Android devices to it via Cast. So if you use Android at all, you have to do all your searches and such through the Sonos app, which is laid out so horribly.

ETA: and I’m not buying an iPhone just so I can have a better user experience that used to work before they intentionally broke it.

linearchaos ,
@linearchaos@lemmy.world avatar

I use Alexa->Sonos->Plex to avoid Android. But that’s because Google music folded up back in the day in her refuse to pay Google for any of the music I already own.

Asetru ,

At least Spotify has a built in button to just select one of their speakers, so you can use that one to bypass their shitty app.

That said, I don’t think you can select multiple speakers, which kind of defeats the purpose of a multi room sound system. So yeah, I haven’t uninstalled their app and get annoyed as fuck every time I have to use it.

Telorand ,

They deserve what they get. Obviously, they didn’t take consumer loyalty seriously, and now they’re reaping the consequences.

Num10ck ,

i just use 15 year old apple airports that you can find for dirt cheap used and they do airplay 2.0 perfectly, and i haven’t had to restart them in several years. then plug them into whatever aux speaker you want.

AbidanYre ,

I had been meaning to check if they had unfucked everything.

Sounds like no.

ryan213 ,
@ryan213@lemmy.ca avatar

I hardly use my Sonos speakers now since the big update. I just replay what I have in the queue and hope it doesn’t fail to connect.

AbidanYre ,

Other than the soundbar on my TV, the things I use it for 90% of the time is an alarm that pays lullabies for my kids from Navidrome. I had to revert the android app and tell everything to never upgrade.

Bdtrngl ,

It took me 2 solid hours to find a work around to get my parent’s speaker working again. Thanks Sonos!

QuarterSwede ,
@QuarterSwede@lemmy.world avatar

I’m the complete opposite of its users apparently. I never use the Sonos app to play music (it’s been crap for that before 2.0). I just airplay through iOS’s system and enjoy its multi-room audio in bliss. I didn’t buy a Sonos system to integrate other Sonos device with it. I bought it to integrate with other Airplay devices and be my living room sneaker surround setup (an Arc+sub gen 3+lamp Symfonisks). Again, the app has always sucked compared to favorite Music/Podcast app + Airplay 2.

barkingspiders ,

Same, I stream using the airplay protocol from my Lyrion Music Server and haven’t had to touch their app since they arrived. If they fuck with that though so help me god I will write the nastiest things about them on the internets.

g0nz0li0 ,

I’m the opposite too, for a different reason to you. I have Sonos home theatre (soundbar, sub, rear speakers) and Chromecast with Google TV hooked up to the TV. I control music on a pixel phone or pixel tablet through the Chromecast, Sonos kinda just hangs off on the edge of my ecosystem and I don’t think about it. I maybe use the app a few times a year.

But I get why if you just have a few speakers it would be a pain to use the app.

sunzu2 ,

I love how laying off like wage slaves is thought of as a solution lol

lEaDerShIP

ryan213 ,
@ryan213@lemmy.ca avatar

It’s happening at my company too. Just waiting for my severance pay. Lol

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