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tal , (edited )
@tal@lemmy.today avatar

They do say that you can contact Intel customer support if you have an affected CPU, and that they’re replacing CPUs that have been actually damaged. I don’t know – and Intel may not know – what information or proof you need, but my guess is that it’s good odds that you can get a replacement CPU. So there probably is some level of recourse.

Now, obviously that’s still a bad situation. You’re out the time that you didn’t have a stable system, out the effort you put into diagnosing it, maybe have losses from system downtime (like, I took an out-of-state trip expecting to be able to access my system remotely and had it hang due to the CPU damage at one point), maybe out data you lost from corruption, maybe out money you spent trying to fix the problem (like, on other parts).

But I’d guess that specifically for the CPU, if it’s clearly damaged, you have good odds of being able to at least get a non-damaged replacement CPU at some point without needing to buy it. It may not perform as well as the generation had initially been benchmarked at. But it should be stable.

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