In today’s market, the perception or even the profitability of a product means nothing. All that actually matters is growth.
For a publicly traded company, or even one that just uses venture capital to start up; the product isn’t the thing that they might sell to consumers, it’s their brand. This is what gives them more capital to continue running the company and ultimately to profit.
This means that a company no longer needs to make good products, they don’t need to keep customers happy, they don’t even need to be profitable. All they need is to show growth opportunities to potential investors.