Or they shutdown and turn it back on, which doesn’t count in windows as restarting unless you disable fast-startup. So you get annoyed tech support thinking the user is a liar and an annoyed end user that knows they turned it off and on again.
With a lot of solar equipment, the tech support has access to a lot of settings us installers don’t, so we’ve had times where we tell the tech that we’ve done everything we can, including restarting it (and with my experience with Generac inverters, restarting them can and will break something!), and sometimes it really feels like they do click a magic button, say “how about now?”, then it works
As someone who has been asked to restart the computer, even though I already did that before calling IT support… I internally sigh, but begrudgingly do it again just to appease their process. Because I assume plenty of people don’t do it and make y’alls life a tiny bit harder, when a restart would’ve fixed it
Also, how many are solved by making sure the power cable is not just plugged into the wall, but seated into the back of the computer as well?
well shutdown isn’t a full restart anymore, it literally saves your issues and reloads it when it turns on. so we have to doublecheck that too. it should count as restart, but doesn’t.
Honestly, I would try the restart first (cause it was easier/more automated), and then a full shutdown and power-up. It’s been many years since I called any IT support though, but that was mu process. Cause I hated having to call for help lol
I hear ya, and appreciate the info because I didn’t know that. I was saying that I would do both before calling, and then again when they asked me
But this was back in like 2004-ish, so I’m not sure what was best practice back then. I would just try it all before calling lol… going so far as to shut down and unplug for a few seconds or more
As someone working as on-site IT support for over 15 years, I can’t tell you how often I have asked people to restart their computer over the phone and they swore they did (“multiple times even”), only for me to eventually come around to their desk and having them actually reboot the device in my presence and for the problem to actually fix itself.
One Lady I asked to restart their computer said “all right, hold on.” only to respond not even 10 seconds (!) later "I did, its still not working„ and after the third time I went to her desk and asked her to show me what she did. She leaned forward, turned off the monitor, then turned it back on. “I did this 10 times already, and its still not working”.
Some people just lie about rebooting, some simply don’t actually know how to reboot properly. After a few months, you get to know who’s lying, who’s doesn’t know better and who’s actually telling you the truth, you get to know your coworkers.
She leaned forward, turned off the monitor, then turned it back on. “I did this 10 times already, and its still not working”.
And this is why I couldn’t work in IT support; I just don’t have the patience for certain things. I always love teaching people new things, but most people don’t care when it comes to computers; they just want it to work effortlessly even when they’re the one screwing it up.
And especially working on-site! Oh my life, I bet there’s that same few people… just constantly failing to even try lmao
I swear I could hear the call center employee (probably not really an IT guy at this stage) sweating when I called them after a thunderstorm fried my router’s entry port and I read them the list of troubleshooting I already went through before calling them.
Ironically, the worst thing I ever saw a coworker do was to change a function that accepted an Integer value between 0 and 32767 to one that accepted a Float between 0.0 and 1.0. Perfectly sensible change except that it resulted in a 120 mph knuckleball fired a foot above a 10 year old kid’s head, followed by a fist fight between the client and my boss.
Oldman.setHealth(0.0); //it is subunitary, but undefined behavior - will it access the ‘numeric value’ overload, or the ‘subunitary numeric value’ overload?
Use absolute number to remove the minus. Math.abs()
Oldman.setHealth(0.0); //it is subunitary, but undefined behavior - will it access the ‘numeric value’ overload, or the ‘subunitary numeric value’ overload?
Same result either way, so whatever if branch is first.
Understand the purpose. If you want to kill the old man with 0, then there’s no point to leaving it as 0.9%, understand the non-linear characteristics of life and death.
When you’re dealing with the low level functions, sure, you can keep it simple. When you’re reaching the surface of user input, you’re either going to waste time with validation and error reporting, or you’re going to waste time with interfaces that can handle more shit without complaining. There’s no fool proof either way, but good luck pissing users off with endless docs.
Don’t write your own code just yet.
If your goal in programming is just to be a traffic cop between the user input and the database, all you’re doing is building a virtual bureaucracy, the kind that people really hate and is easily generated with coding tools. Or you’re just deferring the “smoothing out” burden to the UI developers.
Yes absolutely, the parameter even if not in a strongly typed language should be a specific number and the unit should be implied. Overload the method to support different units if necessary or provide a unit as an additional parameter instead of forcing the method to parse the string for any unit type hints that may or may not be there
programmer_humor
Oldest
This magazine is from a federated server and may be incomplete. Browse more on the original instance.