Mattermost is the most obvious option; it’s a clone of Slack. IRC is another good option, although I know a lot of people hate it because they prefer features to freedom. I cannot recommend Matrix; the UX is fine but the cryptography has a few issues, as documented by Soatok here.
Matrix and matter most are my top two. Matrix is preferred because of the federation support and a pretty good bridge (to services such as discord) ecosystem.
I see this point a lot and I don’t get it at all. You can do something awesome, free and open-source but use tools that aren’t, especially when we’re talking about community building. Sure, you can do your outreach exclusively on Mastodon or Farcaster, but the most eyes just happen to be on closed platforms, so it’d just be self-sabotage. Doing the only thing that makes sense doesn’t make you a hypocrite.
I was devastated when I learned X-Moto dumped their forums in favor of dicksword. You have the infrastructure already set up, why replace it with garbage, especially as an open source project?
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