I’ve always felt like most people lack problem solving skills. Nobody knows how to use Google or just figure things out themselves. Friends often call me for tech support but it’s often very basic things like how to plug in an HDMI cable or how to fix an error that says how to fix it in the error code.
I work tech support too and deal with behavior like this daily. 90% of what I do is simple things that can be found on the first Google result. People open tickets asking how to unmute their microphone in Teams, it’s ridiculous.