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Drivers Hate The Tech In Their Cars

It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.

JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.

Underwaterbob ,

I bought a $10 Bluetooth adapter that plugs into the cigarette lighter hole and then an aux cord in our 2010 vehicle. It works significantly more reliably than our other, 2020 vehicle with built-in Bluetooth, touchscreen and all the bells-and-whistles. Seriously, I turn my 2010 car on, “successful connection” every time within seconds. The 2020, I inevitably get failed connections. I don’t think my phone has connected to it first try, once. And then sometimes it fails to connect either the audio or the phone calls. Or, I get it connected and my wife gets to the car with her phone and suddenly my Bluetooth connection is gone and we’re listening to her phone. It’s just infuriating.

pyrflie ,

Unless the car can drive itself and caries it’s own insurance I’m probably never buying another car. They are just spyware.

hark ,
@hark@lemmy.world avatar

Car companies don’t care, they think the tech gives them an excuse to charge more even though a lot of the tech is actually cheaper (a single touch screen instead of all kinds of knobs and buttons) plus it’s a way for them to collect more of your data to sell. Before buying my next vehicle, I want to make sure I can easily disable its internet functionality through hardware so that it doesn’t phone home.

recapitated ,

All I need is Bluetooth in the audio system and a place to hang my phone. Beyond that, things that don’t make my car move or my body comfortable can go to hell.

ObsidianZed ,

That’s the biggest (and dumbest) reason I’m looking forward to my next car. So I can play music seamlessly through Bluetooth.

I have a 2016 with Bluetooth but it literally will only let me use it for calls/texts.

joel_feila ,
@joel_feila@lemmy.world avatar

Ok the article mentioned ai climate control. Bitch that’s not ai we have that in cars for decades

Trilobite ,

I don’t mind most of the tech on my truck but I did go in and disconnect the LTE antenna so it can’t phone home any more

CrayonMaster ,

I would pay an extra 3k for “lack of touchscreen”

Maeve ,

Spyware needs to go, asking with selling of driver's data.

Snapz ,

“Oh… well we actually didn’t FUCKING ASK YOU!”

-Automakers

sandalbucket ,

2014 impreza. No screen at all. I bought a phone mount that shows waze and charges my phone.

I have cruise control and heated seats. And I can operate both with gloves on!

Don’t need a backup cam because my windows and mirrors are good.

I will drive this car until it dies, and then I’ll replace the head gaskets and drive it until it dies again. And then I will replace the cvt and drive it until it dies a third time.

Unfortunately there’s nothing you can do about the NY road salt. The frame will be left, flake by flake, in the gutters of 490. It’s the only thing that can take this car from me, and it is its inevitable fate.

skuzz ,

You know your maintenance schedule well!

Sam_Bass ,

When i got my last one i specifically asked for, and got, no electric or electronic “conveniences”. Even the doubledin stereo got removed and a singledin unit put in its place for fewer distractions or trackers. Oldschool rules.

Sterile_Technique ,
@Sterile_Technique@lemmy.world avatar

Depends on the tech. Touch screens? Those can go fuck themselves. Adaptive cruise control? I love that shit. Any backlighting beyond what’s necessary to see knobs and buttons in otherwise total darkness? Fuck you! Any backlighting that’s any color other than red? EXTRA fuck you! Backup cam? Yeah those are good. Backup cam screen that becomes some obnoxiously bright LCD display for the radio? No, fuck that.

Random side thought: a strict Eco mode only-when-pushed button would be pretty amazing. Eco mode kinda already forces your to drive like a grandma, but at the cost of responsiveness. Responsiveness is important if something catches you off guard, so if I slam on the gas suddenly, I want my car to fucking book it, cuz that probably means I’m trying to dodge something. That said, more often than not, when I’m accelerating from a stop or getting up to speed on the freeway, there’s not really any urgency… but I tend to accelerate faster than necessary (waste gas) because my monkey brain likes the zoom-zoom. I want like… idk, the equivalent of a push-to-talk button on the steering wheel for embracing my inner grandma. I push it when I’m actively assessing that there’s no urgency; my speed of acceleration will make only seconds of difference in my overall trip; and no matter how hard I pump that gas peddle, the uses only the most optimal amount of gas to get me up to and maintain speed. Then I take an exit into some busy downtown bullshit where there’s shit coming at me from every direction, and I need to be able to jolt to dodge the giant metal projectile piloted by the monkey brain a few car lengths away from mine.

Basically keep the “Oh shit!” actions free of as many inputs as possible; demand a bit more from the thinky chunk of meat in my head shell only when everything else is relatively chill.

Shanedino ,

I would be against that, sure a button somewhere in a screen to turn eco mode on or off but not an on the fly thing.

PriorityMotif ,
@PriorityMotif@lemmy.world avatar

It’s more efficient to accelerate faster than it is to take a long time to get up to speed.

interdimensionalmeme ,

First thing I do to my next car, circumsize all the antennas at the root.

fubarx ,

Summary: Computerized touch screens and ‘smart’ features with poorly thought-out UI and UX are a solution in search of a problem.

Start with what directly benefits the user and driving experience.

Go from there.

nobleshift ,
@nobleshift@lemmy.world avatar

2002 Toyota Echo 4dr w/air & heat, quarter million miles, no clock and I have no intentions of ever purchasing another car ever.

tal ,
@tal@lemmy.today avatar

That is going to break at some point.

I mean, I get the sentiment, but that is just not going to be a realistic long-term solution for “people are not happy with changes in newer vehicles”.

rickyrigatoni ,

Yeah and the sun is going to burn out at some point, too.

nobleshift ,
@nobleshift@lemmy.world avatar

That’s ok, I’m leaving the states in my boat at the end of the year and will only be back on a round trip flight. Fuck you, fuck you, you’re cool, fuck you, I’m outta here…

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