Arbitration, generally, is not a bad idea. It’s less formal and usually less expensive when you have a disagreement. It really is designed for, say, two friends who are going into business together and want to keep things friendly while giving each other the ability to seek an external arbitor.
However, it’s our late stage capitalism that has made forced arbitration an abomination, with corporations seeking to limit their liability by making it unprofitable for individuals to seek legal remedies against very large corporations. Corporations that have the legal equivalent of nukes verses the average customer who has a peashooter.
I’m at the point whenever I see these clauses to snail mail then my own terms and if they don’t react, I assume that my terms were accepted. I’ve been doing this now for the last few years and have yet to have a company shut off my service or reply back.