Yeah, it sounds like some reform to the process should be made.
I don’t necessarily disagree with having child welfare involved, just how they handle things might be a bit (or a lot) on the iffy side.
This is where you get to an impasse though, the procedures are possibly (I say possibly because I don’t know the history there) the way they are because people complained of not getting enough help, so the rules were changed to become more involved to better protect those needing help. Now it’s too much so people are up in arms again.
So often victims of domestic abuse go back to that situation, whether it be fear, love, pain, or whatever other reason there is. There is a reason for “but we simply don’t trust you to stick to that decision”.
There isn’t a cut and dry solution to problems like this. It doesn’t really matter which direction they go, there will always be people screaming about not doing enough, or doing too much etc.
They may be legally required to tell the abuser what is going on… I mean, how can you serve a no contact order without telling the accused.
There is a ton of work to unfold here, so many things that are in place for a reason, as unreasonable as it may seem. It will always be a work in process with such sensitive situations.