When entrees are all up in the 30s versus in the 20s, it doesn’t matter if [customers] know that you are gratuity-inclusive.
I tip 10-15%, how are prices so much higher that then jump into the 30s for a meal? Most of my meals our, tip included, don’t hit the $30 threshold. I think that their prices, even accounting for tips included, were off.
“I think a lot of people don’t see the system as being broken, or anything. And a lot of people love tipping,” he observed. “They feel some kind of power.”
He thinks people like tipping because they have power? That’s kind of fucked.
They spend a bunch of time saying that the locations they included tips in payed $5-6 less per hour. How can they even say they ran a location with tips included if they didn’t even match the tipped wages? They overcharged for food and still didn’t pay the staff enough. I’d say that’s a lot of mismanagement rather than a failure of a no-tipping restaurant.
Here’s another core concept that places don’t seem to understand, if your business cannot make it without underpaying staff then you shouldn’t be in business. Someone else who can manage it will fill your gap in the market or the market will correct itself.