A generation ago, most funeral homes were mom-and-pop places, often in the business for generations; think “6 Feet Under” if you ever watched it.
Like most other industries, they have now mostly been eaten up by conglomerates that have no connection to the community and only care about the bottom line. Companies like the $10-billion Service Corp Int’l or Assurant, Inc. (which literally sound like 90s TV villains) have wrecked the industry.
It’s an expensive thing that most people will only use once or twice in their lifetime (the family makes the decisions more often that the deceased). It is an area in which most people are ignorant, so they just sort of trust that the people providing the service are doing what they say. If you’ve never paid for a coffin, you probably have no idea what one costs. You don’t know the difference between a good one and a bad one. So imagine an industry where the customer is usually in a mentally vulnerable state, has little to no information, little ability to make a price comparison, is ready to spend thousands of dollars, and will never inspect or verify the product.
Now add that it is a multibillion dollar industry and you can appreciate how easy and how enticing it is for big companies to drive out the family businesses. Those sort of practices also pressure small operations to operate dishonestly in order to compete, and create room for fraudsters to muscle in.
I don’t care if you are having your ashes spread in the ocean or shot into space, or if you are donating your body or being buried in a cardboard box. Find a local, family owned funeral home, set an appointment. They can help you with whatever your plans are.