“One agent in the Arise network who won in arbitration, Tami Pendergraft, paid about $1,500 for home office equipment, paid for a background check and training, devoted 44 unpaid days to passing a certification course, and then worked three weeks fielding telephone calls from AT&T customers. After all that, she got a single paycheck for $96.12.”
AT&T makes $122 billion a year. No individual worker needs to be subsidizing their onboarding process.