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jaschen ,

Don’t go to any authorized repair center unless it’s still in warranty. Those people don’t care about you or your things. They are obligated to service you. Any 3rd party repair person has to work triple as hard and give you double the service to win your business.

KoalaUnknown ,

As someone who used to work at and Apple and Samsung authorized repair center, it’s not that we don’t care. It’s that Apple and Samsung control every single thing we do and will fine us for deviating from their rules.

kadu ,
@kadu@lemmy.world avatar

Here in Brazil the hardware and software are technically two different products, in such a way that you can’t deny a hardware warranty repair due to software modifications. That’s the good part.

The bad part is that manufacturers do that anyway because they know you won’t pay the legal fees to challenge this in court. This strategy mostly pays off. If you’re particularly annoying, or somebody from our customer protection watchdog happens to take interest in your claim, the company will fold and repair the modified device for you eventually.

Kidplayer_666 ,

We gotta get EU on board this train.

AI_toothbrush ,

This kind of thing is illegal in mist eu countries but they also dont enforce it like in brasil. Iirc norway enforces it because a bunch of people sued samsung together.

Pringles ,

I have never heard of this kind of thing being an issue in EU countries. If your warranty is still good, they’ll simply fix/repair it without issues. Of course that’s purely anecdotal.

notthebees ,

At that point just do it yourself

Cover_czar ,
@Cover_czar@lemmy.ml avatar

Yeah I bootlooped my samsung phone and the service center didn’t gave a shit about it They said the circuit itself is damaged and is hardbricked I fixed it with some kind of unlock tool lol
I forgot the tool’s name Anyways i broke the screen just after few months fixing all this RIP💀

sudoku ,

Your fault for buying a phone that doesn’t respect you: it has efuses (knox). Buying a regular Android phone that lets you fully restore it without a trace is the way to go.

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

where can I get a good phone like a pixel or fairphone or whatever in greece? phones like that cant be found anywhere.

Hiro8811 ,

Used market?

fkn ,

Online? I’m confused, do they not ship to Greece?

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

bought an iqunix a80 from online, tarrifs doubled the price

ninjan ,

I’m confused, what nation did you buy from? There are no tarrifs inside the EU? I’m fairly certain you could easily find both German and Italian sites that ship to Greece.

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

Iqunix is a Chinese company. I bought it from the official website.

Most stores ship from the US, so I wouldn’t doubt there’d be similar tarrifs alongside insane shipping cost (because transatlantic)

fkn ,

Ah. I see. So it’s not that you can’t get them it’s that they are expensive and you are looking for a reasonably priced way to get one. That makes sense.

onion ,

geizhals.eu/google-pixel-8-v142055.html

580€ Pixel 8

geizhals.eu/google-pixel-7-v113378.html

412€ Pixel 7

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

Shit. Thanks.

x4740N ,
@x4740N@lemmy.world avatar

Know any good brands then that have gold hardware because I like phones with large oled screens that have good hardware but haven’t found any phones that fit that yet

scoobford ,

This is a hot take, but get a pixel. The hardware is more than good enough for basically any phone use case and you can install grapheneOS.

The battery life could be better, but it will last substantially more than a day, so complaining seems a little pointless to me.

x4740N ,
@x4740N@lemmy.world avatar

I will consider it when looking for my next phone but my current Samsung is still functioning so I don’t want to get a new phone until that one kicks the bucket

money_loo ,

This is true.

I’m also wondering what OP was wearing when he took the phone in for repairs, seems like he was asking for it.

SayJess ,
@SayJess@lemmy.blahaj.zone avatar

I was going to suggest doing it yourself, but it is a bit involved.

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

Would, but I don’t have the equipment.

HikingVet ,

While this is some bullshit companies pull, you don’t have third party repair companies in your area?

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

samsung does bullshit where the parts have serial codes paired to the phone or whatever and you need to match it using their proprietary software for it to function. apple does it too.

OpenStars ,
@OpenStars@startrek.website avatar

I bought a Samsung as well. We should both learn from our mistakes, and never do that again - this is simply the cost of doing business with them. Maybe Fairphone would be good?

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

where can I get a good phone like a pixel or fairphone or whatever in greece? phones like that cant be found anywhere.

OpenStars ,
@OpenStars@startrek.website avatar

Sadly I know very little there. I know I HATE my current Samsung (mostly due to the company practices like you mentioned), and I also felt incredibly betrayed by my OnePlus 7T before that (the device itself was amazing, until an update broke it and now it literally hurts my hand, like I wonder if it’s giving me cancer by radiating something through the shielding that it burned through), and before that I absolutely adored my Nexus 5 (but Pixels are a whole other thing entirely - far too much camera and too little actual phone for my tastes). The entire smartphone world is incredibly predatory. I mostly figure that the next one I get will be a cheap phone, maybe even a dumb flip… but on the other hand I do live in an area where Google (or whatever) Maps could really help out so… I don’t know what I’ll do when my current one craps out:-(. Probably I will research a Fairphone, but if you live in an area where that would be difficult to repair, then yeah that may not be an option for you:-(. At least you live within the EU though where such is being forced to change, so you have that going for you.:-)

bobs_monkey ,

Can you not buy one online?

dzervas ,

γερμανος κ ξερο ψωμι!

BTW: please don’t root/install magisk on a phone you use <3

toastal ,

Fairphone removed the headphone jack so it’s pretty useless as a personal electronic device IMO

JohnWorks , (edited )

Do you have a source for this? I’ve tried looking up anything online to see if this is something Samsung started to do but couldn’t find anything. I am also seeing 3rd party batteries available on Amazon for the a32 5g.

Here’s an example that seems to have good reviews. Couldn’t find anything in the reviews that say the battery needed to be paired.

Edit: battery said it wasn’t for a32 5g here’s another a.co/d/7Zy2N88

Vuraniute OP ,
@Vuraniute@thelemmy.club avatar

iFixit article on part pairing (samsung is called out): ifixit.com/…/how-parts-pairing-kills-independent-…

Video about samsung actually implementing part pairing: piped.kavin.rocks/watch?v=zGLQ9ZRntZo

JohnWorks , (edited )

Looking though that it looks like Samsung made a comment

Samsung’s representative stated:

“I’m unfamiliar with the specific variables that could have come into play with this repair or the unsubstantiated comments from Mr. Jeffrey. What I can tell you is that there is no requirement to pair parts on our smartphones. If a repair were conducted correctly, a device would not lose functionality.”

I was checking to see if anyone made any additional comments on the Hugh Jeffreys video and someone said they replaced the screen but kept the fingerprint sensor and it still worked fine. I believe replacing the battery with a 3rd party option should still have the device working fine.

Hugh left a comment on the video as well: https://sh.itjust.works/pictrs/image/10bb9b40-79dd-4f29-b208-62a3ca4e407c.jpeg

user224 ,
@user224@lemmy.sdf.org avatar

Wait, Samsung does that too now?
Whatever, it’s just iPhones with Android now.

TrickDacy ,

Fuck Samsung. Not surprised though

PhreakyByNature ,

Samsung have been trying to dodge honouring under warranty for years - check the comments for how much work had to be put in to get them to honour it. It pays to fight sometimes.

Mahonia ,

I once tried to do a relatively basic repair on a phone, and ended up really breaking it. Like the touch screen won’t work because I broke some shit on the motherboard that now requires micro soldering broke it.

So I send it to a repair company that allegedly does some micro soldering, and they call me to tell me they can’t repair it because their diagnostic utility doesn’t work unless it’s the stock OS (I’ve been a GrapheneOS user for many years). What they do is… wipe my data and then tell me it’s not the screen so they can’t repair it.

Then I sent it to an actually good repair shop and they fixed it very quickly, easily understanding the problem. Good repair companies aren’t easy to find but damn are they worth it. They’re almost always smaller shops and they do not GAF what you do with your phone’s software.

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