I’ve had two System76’s. Neither was a fricitonless experience. Its MUCH better than it used to be. But its not frictionless. I
If you arent committed to doing your own tech support, and lots of it, don’t expect things to go smoothly. They are way better than boutique linux distros, but by no means are they perfect.
We shouldn’t delude ourselves into thinking something is some way when it isn’t, just because we wish it was. The Linux desktop experience is 100x smoother than it was 25 years ago. The Linux desktop experience this year is 10x better than it was 10 years ago. But its still not quite there yet. Its not frictionless. It doesn’t ‘just work’, when people need to use software like MS office or teams. If I put someone on Linux who isn’t committed to the work it takes to run Linux (and it takes work; its easier than ever, but it takes work), I’ve just created an ‘anti-linux’ user; some one who will never be convinced to convert because they had a negative experience. One bad experience is all it takes to turn someone off for life. If my goal is to convert as many people as possible to Linux, I’m better off stratifying the users into those I can convert now, and those I may have to wait another 2-5 years for Linux to ‘get there’ in terms of a frictionless experience.
I think desktop linux will get there, but its important to be realistic about where its at.