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TWeaK ,

Not a surprise at all. In the UK I used to take calls for activehotels.com, a booking.com subsidiary, and this company had a deal with yell.com (formerly the Yellow Pages, a prestigious phone book in the days before the internet) where they replaced all the hotel phone numbers with their booking line. We’d get people calling saying they’d just left the hotel and forgot their wallet, but we weren’t allowed to give them the hotel number.

They don’t care about customers, be they hotel guests or the hotels themselves.

Potatos_are_not_friends ,

Was there any benefit to the company you worked for?

Asking because the whole “book directly” advice has existed for 10 years and if we just followed it, sites like booking.com would die out.

And yet it still stands.

Moonrise2473 ,

The benefit for them is that once your public phone number is no more un your control, they can ransom you any amount of money in perpetuity

Once an agency that pretended to be Google wanted to sell this feature to us “in this way you will know how many people will call you from seeing your Google maps profile, it’s great and it’s mandatory” - yeah but then once I stop paying the subscription I lose all the incoming phone calls

spongebue ,

I usually look at Priceline to get a feel for all hotels somewhere. This is especially useful if you’re not tied to a certain brand, or somewhere with a lot of independent hotels. I wouldn’t mind booking directly, but I have actually had Priceline give a better rate. I’ve also called the hotel directly to double-check their pet policy, ask if they’d match the rate while I’m on the phone with them, and they refuse. So I book with Priceline.

Obi ,
@Obi@sopuli.xyz avatar

All of these middle-men platforms are out of control. They’re running a website with listing cards, why would that make them huge multinational companies. Listen I get that with some growth they need to make some amount of money and have a team, but booking.com was trying to open a 5000 people campus in Amsterdam, why the fuck is that needed.

At the end of the day the actual business is between the hotel and the customer, these guys should be making bare cents on these transactions at most.

CmdrShepard ,

Judging by their revenue and profit listed in the article, these dirtbaga are making 20% profit on every booking while offering little to nothing to the rentals involved.

worldwidewave ,

Fleecing the little guy, just because they can. Really scummy business practices.

Ilgaz ,

People not inside hotel industry would have zero clue about what kind of a leeching monopoly that is. Especially for little /boutique ones.

autotldr Bot ,

This is the best summary I could come up with:

Travel website Booking.com has left many hotel operators and other partners across the globe thousands of dollars out of pocket for months on end, blaming the lack of payment on a “technical issue”.

The issue is widespread in Thailand, Indonesia and Europe among hoteliers who are venting their frustrations in Facebook groups as rumours swirl about the cause of the failure to pay.

“Both room nights and gross bookings came in ahead of our previous expectations as a result of the favourable demand environment,” the CEO, Glenn Fogel, said at the time.

It has led many to attempt other ways to reach the company, including LinkedIn messaging, directs emails to the Booking group CEO and looking up individual financial officers online.

Emily Stanley, an Australian running a two-bedroom villa in Bali, managed to get paid out last week for the A$11,000 she was owed since March by tracking down a finance officer on Facebook.

Stanley said the payment delay meant she couldn’t pay rent on her own home, and was forced to take a travel nursing job where accommodation was provided for free.

The original article contains 1,023 words, the summary contains 183 words. Saved 82%. I’m a bot and I’m open source!

Marsupial ,
@Marsupial@quokk.au avatar

Oh no, she had to get a job and work.

nogooduser ,

She had to get a second job and move home because she couldn’t afford the rent on her own home. Because a global company didn’t pay her on time. That’s pretty fucked up.

CmdrShepard ,

Yeah if only she had a real job that didn’t involve a company raking in billions of dollars for listing her property without actually compensating her for her bookings for a property she owns and controls.

What a dirtbag response to some billionaires fleecing her for her heard earned weath.

Marsupial ,
@Marsupial@quokk.au avatar

Oh please.

She’s no different to an AirBnBer except she doesn’t even live in the same country as the “villa” she rents outs.

bezerker03 ,

So? She invested in a property for the purpose of making income. Why on earth would you ever criticize that?

The issue is she is being taken by a middle man company fucking her over.

Destraight ,

Honestly that does not bother me at all. She has a 2nd house, and expects to get sympathy form us? No thanks

bezerker03 ,

Yes? How is it any different than an office space or storefront ?

It’s a second home for the purpose of renting.

Marsupial ,
@Marsupial@quokk.au avatar

Why would I have an issue with parasites who make money off of property ownership and exploiting 3rd world labor prices?

The fact that she got exploited back is just karma, the issue is her.

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