yea im not talking that though, it’s bad buisness sense to not assist your customer with recovering their account in terms of a break in. That customer is no longer going to spend money or even play your game anymore. I know of a few people who rarely touch Destiny anymore, one of them was a past ambassador of the game due to the shitty security setup of destiny’s third party integration allowing someone to hijack the account and then destroy it.
It takes almost no effort to just roll the account back and anything that was related to it, it’s all logged as they have to do so for the inventory system to properly work with the market. This would be a relatively simple process with almost no cons to the company or the buisness, but they would rather just hope that the player will spend money again on shit, and that’s not including the time limited shit you can’t get back. Complete disregard to your user base is a huge turnoff for me.