I might be the only one that’s kind of optimistic this will improve some of the cheapest call centers.
Some of them … the people have such thick accents, don’t get any local references, the connection is bad, don’t know the first thing about the subject matter, etc.
I called my health insurance company one time because CVS said my vaccine wasn’t covered there; the lady on the other end of the phone I could barely understand and I had to explain to her that CVS is a pharmacy. She still didn’t give me any helpful information. Eventually via poking around the website or something like that, I found out my insurance company doesn’t cover pharmacist administered vaccines … which is just insane to me.