I mean that’s literally what it is from a psychological perspective. Your brain doesn’t reward you for the mere act of finishing a task, so it’s basically impossible to find motivation for it unless it ticks at least one box in your reward center.
Totally depends on the challenge of the project - and it follows a bell curve. Too easy and it’s annoying, too difficult (or takes too long) and it’s fucking aggravating. But those rare Goldilocks projects that are a challenge but shit just clicks along? Chefs kiss.
Folks want to offboard their issue somewhere with minimal effort. It’s much easier to do that in free text in an app you’re already in than to submit a form where you have to categorize your issue on a website you’d have to pull it.
You’re right to say it’s friction making people step outside the preferred path.
I don’t think that’s possible to do using activity pub, but if you have a matrix account you can add it in your settings. When viewing the profile of someone who has a matrix account set on the web ui, there will be a button that says “send encrypted message”. You should see it if you look at my profile page, for example.
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