Oof, I’m not in IT thank goodness, but I still feel this in my bones. I’ve had to write plenty of instructions for in-house trained users though, and it seemed just as bad. I can’t imagine what it’s like with real randos.
I’ve definitely seen some of these “please let us help you” getting sent around. And even in completely different types of organizations I’ve seen time and time again how the obnoxious entitled complainers don’t even show up.