you should refrain from commenting if you haven’t used the product in a long time
What makes you think I haven’t used it? Sure, cloud saves were added recently ish. They still released and pushed for exclusivity without it, and also had their fair share of problems.
Of all of those only the first one ever happened to me
On the other hand, maybe you should refrain from commenting if you are only going to go off anecdotal evidence. There are plenty of people who have had serious problems with EGS. And their support is notoriously pathetic.