And do what? That’s what I’m asking. What was she expecting them to do that they didn’t do? What actual action did she expect them to take that they didn’t take? What is “acting like a human” in this situation?
You’re implying that these people were being selfish assholes but I can’t think of anything they could have done. Yes this lady is now covered in hot coffee. The employees can’t just magic that coffee off of her, even though I’m sure they wished they could have in that moment. They have napkins available. That’s the only means they had available to remove the coffee short of stripping an old woman in a mcdonalds which would have opened them up to all sorts of other problems. As I said in my origional post, they could have given her napkins and called an ambulance. You can’t just undo a coffee spill and there is very little you can do for large burns in the field.