My boss told me something that will always stay with me. I’ve never known him to lie, so I have no reason not to believe him - but nevertheless this is still a personal anecdote.
Anyway, he told me that when he was a teenager, his family had gotten to a point where they moved out of a bad neighborhood and into a rather affluent one thanks to some luck from his parents. He said he went to the store one day and a homeless person was outside the store, asking for help getting back on his feet. My boss, being the asshole teenager he was, told the person to, “just get a job.”
He said the person humbled him immediately, and told him in a very respectful, but firm manner, that he lost his wife and son due a car wreck the year before - that he went bankrupt and eventually homeless paying for their medical bills while they lived, and for their funerals when they died.
My boss tells this story to our new-hires when he can. He typically says that all this person needed was for someone to believe in them and give them another chance, because no one truly helped them when they needed it most.