Hamas kidnapped Hersh Goldberg-Polin, among other non-combatants, on the 7th of October. As captors, Hamas were at a minimum responsible for keeping the hostages alive. Hamas could have chosen to release the non-combatants at any point but choose not to.
This not about Israel being or not being assholes. This is about Hamas not even taking a minimum of responsibility for what they have caused.
Hamas does not care about the Palestinian people. Hamas only cares about their cause.