I don’t think it’s that necessarily. To me it’s things like that: i needed a toaster, and didn’t want to go on Amazon or whatever. I went to a real store and looked at toasters. I found one that fits my needs. The guy who worked there said they fon’t have that one here, but can order it. Neat, that’s just like me ordering it, bun inconvenient and more expensive.
Same thing happened when i needed a new food processor. They didn’t have the one i wanted, so i took the expedition model they had (yeah i’m an idiot). At home i realised that some parts were missing. So back to the store. They had to order a new one after talking to 3 people, and then pick it up again. So instead of ordering it for cheaper and picking it up from my porch, i wasted like 2 hours to take 3 trips to pay extra. And brick and mortar stores are dying? That’s crazy