Well, the aerospace industry is not really known for moving quickly… But then Boeing collects a paycheck either way, so they don’t seem to be in any particular hurry.
But I don’t know, I’m not sure it’s a pr disaster, I mean it’s no worse than it usually is up there. We’ve had a Soyuz that sprang a leak and started venting atmosphere. We’ve had random helium leaks into crew compartments. We’ve run out of working eva suits. We’ve had resupply missions that never actually made it all the way to orbit, we’ve had a lot of non-critical internal equipment failures.
It’s a real challenge keeping everything working, this is just one example of how things can go wrong. (Though admittedly, not a lot has really ever gone right with Starliner.)