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ricecake ,

In this case, it’s a local third party tool and they thought they could control to cadence of updates. There was no reason to think there was anything particularly unstable about the situation.

This is closer to saying that half of your servers should be Linux and half should be windows in case one has a bug.

Crowdstrike bypassed user controls on updates.
The normal responsible course of action is to deploy an update to a small test environment, test to make sure it doesn’t break anything, and then slowly deploy it to more places while watching for unexpected errors.
Crowdstrike shotgunned it to every system at once without monitoring, with grossly inadequate testing, and entirely bypassed any user configurable setting to avoid or opt out of the update.

I was much more willing to put the blame on the organizers that had the outages for failing to follow best practices before I learned that they way the update was pushed would have entirely bypassed any of those safeguards.

It’s unreasonable to say that an organization needs to run multiple copies of every service with different fundamental infrastructure choices for each in case one magics itself broken.

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