I wasn’t affected by this at all and only followed it on the news and through memes, but I thought this was something that needed hands-on-keyboard to fix, which I could see not being the fault of IT because they stopped planning for issues that couldn’t be handled remotely.
Was there some kind of automated way to fix all the machines remotely? Is there a way Delta could have gotten things working faster? I’m genuinely curious because this is one of those Windows things that I’m too Macintosh to understand.