Their prices are so expensive. Corporate executives do whatever they need to in order to increase profits right now, even if it destroys a customer base.
Starbucks also often don’t have bathrooms anymore. Starbucks used to be a place you could go to, sit down, use a bathroom if you wanted, use the Internet, and then buy something reasonably priced if you felt like it, but also just be there without buying anything.
Now they want KYC through an App before you buy a $20 Latte so you can get a QR code in the App to use a bathroom, if they have one. The enshitification is real and then they are shocked-gasp, shocked!-that fewer people are there. “Why don’t they like the QR Codes?”