The few times I used ordering kiosks at McD’s or Burger King, I actually preferred them over ordering at the counter. At least with the kiosk, I can take my time, look at options and order without feeling pressured by the line behind me. I’ve got a visual disability , and it’s much easier for me to use than to read a menu that’s posted behind the counter.
And you know at least the order went through correctly, as opposed to dealing with some stoned teen who barely speaks the language and is liable to mess it up.
The kiosks definitely aren’t why I don’t go to MC’s. It’s the insane prices.