You can argue about if the guy should have noticed or not, that would be a factor in what he was awarded. But the lack of quality control needs to be addressed. This wasn’t a small bone, it was over an inch long. I am sure they have better ways, but sonic waves like a sonogram should be able to automatically detect that bone. And it’s very cheap. If your process doesn’t have a way to check for bones you just can’t call it boneless. Simple as that. If you have a way, and it misses a tiny tiny bone, that is one thing, but that is not what happened here. Also, the court system is messed up. If he hadn’t been injured, then he wouldn’t have been able to bring the case. You have to show your standing, as in your lose, to bring the case. And if it is below a certain amount you can only go to small claims court. So there could be bones in everyone of those boneless chicken wings. But until some one suffers enough financial loss, they can’t sue. That is why the specific individual doesn’t really matter here.